French-Speaking Gaming Back-Office Support Specialist

Mercier Consultancy Group; United States; Remote; USD 9,800 - 16,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is seeking a highly motivated French-speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. The role involves resolving complex inquiries for premium gaming clients and ensuring top-tier back-office support for French-speaking players.

Ideal candidates have native French fluency, an EU passport, and prior administrative or back-office experience. Relocation, training, and ongoing career growth opportunities are provided in a fast-paced,

Qualifications

• Native or fluent French (spoken and written).
• EU passport (mandatory).
• Previous experience in administrative/back-office roles is highly preferred.
• Willing to relocate to Sofia, Bulgaria.

Responsibilities

• Manage and resolve complex account inquiries and transaction issues for premium gaming clients.
• Ensure high-quality back-office support for French-speaking players to maintain exceptional gaming standards.
• Monitor and analyze gaming platform trends to proactively identify potential technical disruptions.
• Coordinate with internal stakeholders to enhance the overall player experience within the Gaming & Esports ecosystem.
• Adhere to strict data security and compliance protocols to safeguard player information.
• Contribute to the continuous improvement of support workflows and internal documentation.
• Assist with quality assurance testing for new game features and platform updates before regional deployment.

Skills

French fluency

Analytical skills

Attention to detail

Administrative experience

Job description

Mercier Consultancy Group is seeking a highly motivated French-speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. The role involves resolving complex inquiries for premium gaming clients and ensuring top-tier back-office support for French-speaking players.

Ideal candidates have native French fluency, an EU passport, and prior administrative or back-office experience. Relocation, training, and ongoing career growth opportunities are provided in a fast-paced,