French-Speaking Customer Support Specialist | Remote Canada

MCI; California; Remote; USD 42,000 - 60,000; Full time

Job summary

MCI is seeking a French Customer Service Support Agent to deliver friendly, professional help across phone, email and chat. You will be a key contact for French-speaking customers, resolving queries and guiding them to effective solutions with care.

If you communicate fluently in French and English, enjoy a fast-paced environment and are passionate about delivering exceptional service, we would love to hear from you!

Qualifications

• Fluency in French and English (spoken and written) is essential.
• Previous experience in a customer service or call centre environment.
• Strong verbal and written communication skills.
• Ability to handle high volumes while maintaining quality service.
• Basic computer literacy and experience with CRM or ticketing systems.

Responsibilities

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Handle inquiries, complaints, and requests professionally and promptly.
• Capture and update customer information in internal systems and CRM platforms.
• Troubleshoot and resolve issues while upholding high service standards.
• Escalate complex issues to internal teams when needed.
• Maintain detailed records of all customer interactions.
• Meet or exceed individual and team performance targets for quality, productivity, and CSAT.
• Follow company policies and compliance guidelines.
• Collaborate with team members and other departments to ensure seamless support.

Skills

French language

Communication skills

Bilingual English/French

Customer service experience

Problem solving

CRM systems

Education

High School Diploma/GED

Tools

CRM systems

Ticketing systems

Job description

MCI is seeking a French Customer Service Support Agent to deliver friendly, professional help across phone, email and chat. You will be a key contact for French-speaking customers, resolving queries and guiding them to effective solutions with care.

If you communicate fluently in French and English, enjoy a fast-paced environment and are passionate about delivering exceptional service, we would love to hear from you!