French Customer Service Specialist - Full Time

Hire East Idaho; Rexburg (ID); On-site; USD 38,000 - 45,000; Full time

Job summary

Melaleuca is seeking a Customer Service Specialist to join our Call Center in Rexburg, ID. You will communicate with customers and leadership, resolve questions, and maintain professional interactions throughout each call.

Applicants should be fluent in French and English, have strong problem-solving and typing skills, and be able to manage stress while delivering accurate records and timely resolutions. Overtime may be required as part of a dynamic team environment.

Qualifications

• Fluent in both French and English is required.
• Typing speed of 40 wpm or faster.
• Strong interpersonal and customer-relations abilities.
• Able to analyze and solve problems effectively.
• Excellent communication by phone and in person.
• Ability to work independently and professionally.
• Willingness to work overtime when needed.
• Attend Melaleuca Academy or required training.

Responsibilities

• Develops a positive line of communication with customers and leadership.
• Maintains a professional and courteous manner when interfacing with customers.
• Records notes related to every call in customer logs and reviews logs before resolving.
• Forwards logs to the appropriate department or service group.
• Reships products lost by carrier or damaged items with proper invoices.
• Refunds issues on customers’ accounts.
• Contacts customers regarding address issues resulting in returns.
• Reclaims products sent in error and issues prepaid postage labels.
• Answers basic questions related to company products and services.
• Assists other departments with returns, shipping problems, and credits.
• Transfers customer requests to appropriate department or individuals.
• Applies policies to determine resolutions.
• Tracks shipments with UPS, DHL, Canada Post, and International Bridge Shipments.
• Supports customer retention.

Skills

French fluency

English fluency

Typing 40 wpm

Interpersonal skills

Problem solving

Communication by phone

Customer service mindset

Job description

Responsibilities

• Develops a positive line of communication with customers and leadership.
• Maintains a professional and courteous manner when interfacing customers.
• Records notes related to every call taken in customer log files in detail. Read logs before finding resolution.
• Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals.
• Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice.
• Refunds issues on customers’ accounts.
• Contacts customers regarding address issues resulting in returned parcels.
• Reclaim product sent in error, and issuing prepaid postage labels.
• Answers basic customer questions related to company products and services.
• Assists other departments with product returns, shipping problems, and credit issues.
• Transfers specific customer request calls to appropriate department, service groups, or individuals.
• Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions.
• Tracks UPS, DHL, Canada Post, and International Bridge Shipments.
• Customer Retention
• Manage time on and off phones with “Not Ready” time

Additional

• Assists Customer Care during heavy call periods.
• Assists other departments in completing month end tasks.
• Performs other duties as assigned or needed

Qualifications

• Fluent in French and English required.
• Exceed average performance on Company/Department metrics.
• 10 key touch.
• Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.)
• Attend regular Melaleuca Academy classes and/or other training as determined by Customer Care Managers and Supervisors.
• Typing 40 wpm.
• Ability to analyze and solve problems.
• Interpersonal and customer relation skills.
• Ability to work under stress.
• Communicate effectively with individuals in person and by phone.
• Ability to work independently and professionally.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy.
• Sit with intermittent walking.
• Ability to lift 30 lbs.
• Ability to climb stairs.
• Work overtime as needed.

Why Melaleuca

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals"

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 4,000 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center.

Great culture

—you’ll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis—it feels more like a family than a multi-national corporation.

Excellent compensation

—in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.