Customer Service Specialist - Full-time

Ultipro; Rexburg (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free product allowance

401(k) with match

Longevity bonuses

No layoffs

Fun company events

Employee discounts

Job summary

Melaleuca in Rexburg, Idaho seeks a responsive Customer Service Associate to handle calls professionally, resolve issues, and ensure customer satisfaction. You'll be part of a fast-paced team in a values-driven organization that treats employees with respect.

You will document interactions, coordinate with shipping and returns, and assist other departments during peak periods. The role offers comprehensive benefits and opportunities for growth within a company that emphasizes wellness and a

Qualifications

• Excellent communication and problem-solving abilities.
• Fast typing speed and accuracy.
• Ability to analyze and resolve customer issues.
• Strong interpersonal skills and teamwork.
• Capable of working under pressure and overtime when needed.
• Able to work independently and professionally.

Responsibilities

• Answer customer calls professionally and courteously.
• Document notes in logs and review before resolving issues.
• Route shipping problems to appropriate department.
• Process product reshipments for lost, damaged, or missing items.
• Issue refunds and address address problems for returned parcels.
• Assist with product returns and credit issues.
• Support other departments during busy periods.
• Maintain adherence to policies and procedures.

Skills

Typing 40 wpm

Problem solving

Communication skills

Interpersonal skills

Ability to work under stress

Independent worker

Job description

Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company.

You'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect.

Responsibilities

• Develops a positive line of communication with customers and leadership.
• Maintains a professional and courteous manner when interfacing customers.
• Records notes related to every call taken in customer log files in detail. Read logs before finding resolution.
• Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals.
• Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice.
• Refunds issues on customers’ accounts.
• Contacts customers regarding address issues resulting in returned parcels.
• Reclaim product sent in error, and issuing prepaid postage labels.
• Answers basic customer questions related to company products and services.
• Assists other departments with product returns, shipping problems, and credit issues.
• Transfers specific customer request calls to appropriate department, service groups, or individuals.
• Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions.
• Tracks UPS, DHL, CanadaPost, and International Bridge Shipments.
• Customer Retention
• Manage time on and off phones with "Not Ready" time
• Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information.
• Assists Customer Care during heavy call periods.
• Assists other departments in completing month end tasks.
• Performs other duties as assigned or needed

Qualifications

• Exceed average performance on Quality Development and Score Card.
• 10 key touch.
• Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.)
• Attend regular Melaleuca trainings as determined by Customer Care Managers and Supervisors.
• Typing 40 wpm.
• Ability to analyze and solve problems.
• Interpersonal and customer relation skills.
• Ability to work under stress.
• Communicate effectively with individuals in person and by phone.
• Ability to work independently and professionally.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy.
• Sit with intermittent walking.
• Work overtime as needed.
• Shifts at month end can be 12 hour shifts with 30 min lunch breaks
• Potential to work 1 day for 10 hours, following day for 12 hours, following day for 10 hours, and additional day 9 hours with 30 min lunch breaks
• Potential to work 6 days a week
• Average personal break time is 3 mins per hour worked
• Headset worn over ears and attached to the desk phone
• Ability to stand at the desk, but the desk height can’t be adjusted, the chair can be adjusted
• Required to attend training lasting approximately 4-6 hours with break times scheduled

Why Melaleuca

At Melaleuca, our mission is 'to enhance the lives of those we touch by helping people reach their goals'. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. For over 40 years, we have provided dynamic careers for thousands of team members while achieving consistent and profitable growth. We have over 4,000 team members and operate in 19 countries around the world.

Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

Great culture- flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.

Excellent compensation

in addition to a competitive wage, we offer comprehensive benefits that include all you would expect plus some remarkable surprises, such as:

• $100 of free Melaleuca products every month
• Opportunities for pay increases and promotions
• 401(k) with contribution match
• Longevity bonuses
• No Layoffs!
• Fun Company Events
• Great extra job! Fun work environment!

And much more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.