CC Customer Service French

Hire East Idaho; Rexburg (ID); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonus incentive program

Longevity bonus

Comprehensive benefits

Job summary

Melaleuca is seeking a Customer Service Specialist to maintain a positive line of communication with customers and leadership. The role requires a courteous, professional demeanor, detailed call logging, and collaboration with other departments to resolve issues.

Key qualifications include fluency in French and English, typing 40 wpm, and strong problem-solving abilities. The position offers a supportive culture and comprehensive benefits for full-time team members.

Qualifications

• Fluent in French and English required.
• Typing 40 wpm.
• Ability to analyze and solve problems.
• Interpersonal and customer relation skills.
• Ability to work under stress.
• Communicate effectively in person and by phone.
• Ability to work independently and professionally.
• Ability to perform duties with efficiency and accuracy.

Responsibilities

• Develops a positive line of communication with customers and leadership.
• Maintains a professional and courteous manner when interfacing customers.
• Records notes related to every call in customer log files in detail.
• Forwards logs pertaining to shipping problems to appropriate department.
• Reships products lost by carrier and verifies order details.
• Refunds issues on customers’ accounts.
• Contacts customers regarding address issues and returned parcels.
• Reclaims product sent in error and issues prepaid postage labels.
• Answers basic questions about products and services.
• Assists other departments with returns, shipping problems, and credit issues.
• Transfers specific calls to appropriate department.
• Applies policies to determine resolutions.
• Tracks shipments with UPS, DHL, Canada Post, and International Bridge Shipments.
• Customer retention activities.
• Manage time on and off phones with Not Ready time.
• Assists during heavy call periods.
• Performs other duties as assigned.

Skills

Bilingual(French & English)

Typing 40 wpm

Problem solving

Interpersonal skills

Customer service

Communication (in person & by phone)

Work under stress

Independent & professional

Physical stamina (lift 30 lbs)

Reading logs & data analysis

Job description

Responsibilities

• Develops a positive line of communication with customers and leadership.
• Maintains a professional and courteous manner when interfacing customers.
• Records notes related to every call taken in customer log files in detail. Read logs before finding resolution.
• Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals.
• Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice.
• Refunds issues on customers’ accounts.
• Contacts customers regarding address issues resulting in returned parcels.
• Reclaim product sent in error, and issuing prepaid postage labels.
• Answers basic customer questions related to company products and services.
• Assists other departments with product returns, shipping problems, and credit issues.
• Transfers specific customer request calls to appropriate department, service groups, or individuals.
• Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions.
• Tracks UPS, DHL, Canada Post, and International Bridge Shipments.
• Customer Retention
• Manage time on and off phones with “Not Ready” time

Additional

• Assists Customer Care during heavy call periods.
• Assists other departments in completing month end tasks.
• Performs other duties as assigned or needed

Qualifications

• Fluent in French and English required.
• Exceed average performance on Company/Department metrics.
• 10 key touch.
• Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.)
• Attend regular Melaleuca Academy classes and/or other training as determined by Customer Care Managers and Supervisors.
• Typing 40 wpm.
• Ability to analyze and solve problems.
• Interpersonal and customer relation skills.
• Ability to work under stress.
• Communicate effectively with individuals in person and by phone.
• Ability to work independently and professionally.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy.
• Sit with intermittent walking.
• Ability to lift 30 lbs.
• Ability to climb stairs.
• Work overtime as needed.

Why Melaleuca

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals"

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 4,000 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center.

Great culture

—you’ll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis—it feels more like a family than a multi-national corporation.

Excellent compensation

—in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.