French Customer Care Manager — Build Playbooks and Support

United States Digital Space LLC; Paris (TX); On-site; USD 51,000 - 74,000; Full time

Benefits offered by this job

Ground-floor initiative

Ownership over process

Job summary

Qonto is seeking a Customer Care Manager to help French solo entrepreneurs get the most from our new accounting offer. You’ll own day-to-day questions in Zendesk under Janita Käyhkö, Lead Customer Service, and help shape this scope from day one.

Fluency in French, quick learning, and the ability to juggle email, chat and calls under pressure are essential. You’ll work with AI-enabled tools to improve replies and build scalable processes.

Qualifications

• Fluent in written and spoken French.
• Ability to learn complex topics quickly; no accounting background required.

Responsibilities

• Own the Zendesk ticket queue for French solo entrepreneurs.
• Bridge with accountants to hand off client requests.
• Create FAQs, macros, and better ways of working for a brand-new scope.
• Provide product feedback by flagging recurring issues.

Skills

French fluency

Fast learner

Organized under pressure

Customer obsession

AI-curious

Job description

Qonto is seeking a Customer Care Manager to help French solo entrepreneurs get the most from our new accounting offer. You’ll own day-to-day questions in Zendesk under Janita Käyhkö, Lead Customer Service, and help shape this scope from day one.

Fluency in French, quick learning, and the ability to juggle email, chat and calls under pressure are essential. You’ll work with AI-enabled tools to improve replies and build scalable processes.