Bilingual French Customer Success Associate

Limelight Health; California (MO); Hybrid; USD 63,000 - 79,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life Insurance

HSA

401K Matching

PTO

Mental health telehealth

Snacks & beverages

Job summary

Odoo is seeking a Customer Care Associate, French, to support a portfolio of clients with reactive assistance and clear guidance on using our ERP platform. You will collaborate with internal teams, maintain high satisfaction, and document insights to improve processes in a fast-paced environment.

Hybrid role in Brisbane, CA with 3 days onsite and 2 days remote. Fluency in English and French, plus strong organizational and communication skills, are essential for success.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Fluency in English and French (professional or native/bilingual: reading, writing, and speaking)
• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
• Strong verbal and written communication skills, with an adaptable, solution‑oriented mindset suited to fast‑paced, reactive environments.
• Basic proficiency with G‑Suite applications and customer support tools, and comfort working within standardized processes in high‑pressure settings.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high‑touch engagement.
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.
• Consistently meet performance metrics related to work ethic and task resolution.Utilize tools and processes to manage tasks efficiently in a fast‑paced environment.
• Collaborate with internal teams to elevate and resolve more complex cases as necessary.
• Develop in‑depth expertise in Odoo software to provide knowledgeable and effective support.
• Distribute educational materials and resources to assist customers with self‑service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

Skills

Fluent English

Fluent French

Organizational skills

Communication skills

G Suite familiarity

Education

Bachelor’s degree preferred

Job description

Odoo is seeking a Customer Care Associate, French, to support a portfolio of clients with reactive assistance and clear guidance on using our ERP platform. You will collaborate with internal teams, maintain high satisfaction, and document insights to improve processes in a fast-paced environment.

Hybrid role in Brisbane, CA with 3 days onsite and 2 days remote. Fluency in English and French, plus strong organizational and communication skills, are essential for success.