French Bilingual Customer Service Representative (Remote)

TEKsystems; United States; A distancia; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Health Spending Account (HSA)

PTO / Vacation / Sick Leave

Descripción de la vacante

TEKsystems is seeking a Remote Bilingual French Customer Service Representative to join a remote customer support team. You will handle a high volume of calls and assist customers with insurance-related questions and documentation tied to auto loans and leases.

This fully remote, contract-to-hire role offers a schedule of full-time work and an hourly pay of $16.00. Training is provided, and success means accurate records and a positive customer experience in a fast-paced environment.

Formación

• Fluent in French and English (written and spoken).
• High school diploma or equivalent.
• Minimum 1 year of customer service experience in call center, retail, hospitality, or office support.
• Typing speed of at least 30 wpm.
• Comfortable working remotely and on the phone.
• Positive attitude and professional phone presence.

Responsabilidades

• Handle a high volume of inbound and outbound customer calls.
• Assist customers with insurance-related questions and documentation.
• Verify policy information with providers and obtain necessary documents.
• Explain requirements and next steps clearly to customers.
• Document interactions accurately in internal systems.
• Leave scripted messages when needed and adhere to procedures.

Conocimientos

Bilingual French & English

Typing 30 wpm

Strong communication

Problem solving

Ability to work remotely

Educación

High school diploma or equivalent

Herramientas

CRM systems

Descripción del empleo

Remote Bilingual French Customer Service Representative

Location: 100% Remote

Job Type: 3+ Month Contract-to-Hire

Schedule: Full-Time

About the Opportunity

We are seeking a Bilingual French Customer Service Representative to join a remote customer support team. In this role, you will assist customers with insurance-related questions and documentation associated with auto loans and leases. This position is focused on providing information, resolving issues, and ensuring customer records remain accurate and up to date.

This is an excellent opportunity for individuals who enjoy helping customers, thrive in a fast-paced environment, and are comfortable spending much of their day on the phone.

This role does not involve sales or collections.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls throughout the day.
• Assist customers in resolving insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns.
• Contact insurance providers to verify policy information and obtain required documentation.
• Clearly explain insurance requirements and next steps to customers.
• Accurately document customer interactions and updates within internal systems.
• Leave professional, scripted messages when customers or insurance representatives are unavailable.
• Follow established procedures, compliance guidelines, and quality standards.
• Meet productivity, attendance, and performance expectations.
• Maintain a positive, professional customer experience on every interaction.

Required Qualifications

• Fluent in both French and English (written and verbal).
• High school diploma or equivalent.
• Minimum of 1 year of customer service experience.
  • Call center
  • Retail
  • Hospitality/restaurant
  • Office support
  • Data entry
  • Other customer-facing environments
• Ability to type at least 30 words per minute.
• Strong communication and problem-solving skills.
• Comfortable spending the majority of the workday on the phone.
• Ability to work independently in a remote environment.
• Positive attitude and professional phone presence.
• Stable work history.

Preferred Qualifications

• Previous call center experience.
• Experience handling a high volume of calls.
• Customer support or customer service background.
• Experience working with CRM or web-based systems.
• Financial services or insurance industry experience.
• Experience working with scripts and performance metrics.

Training

New hires will participate in a comprehensive paid training program that includes:

• Classroom-style instruction
• System training
• Job shadowing
• Supervised call handling
• Ongoing coaching and support

Candidates must successfully complete a training assessment to transition into their assigned schedule.

Training Schedule: Monday through Friday, 8:30 AM to 5:00 PM CST

Available Schedules

• Monday through Friday: 10:30 AM to 7:00 PM CST
• Tuesday through Friday: 10:30 AM to 7:00 PM CST, and Saturday: 7:00 AM to 4:00 PM CST

Job Type & Location

This is a Contract to Hire position based out of Miami, FL.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Miami, FL.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.