Direct Hire Customer Service Agent

TEKsystems; West Des Moines (IA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Sign-on bonus

Quarterly incentives

Annual incentives

Health insurance

Flexible / Paid Time Off

Onsite fitness center

Job summary

TEKsystems is seeking permanent customer-focused professionals to join a fast-paced service team supporting clients, policyholders, agents, and financial professionals. This role offers comprehensive training and the opportunity to build expertise while helping customers navigate important financial and insurance-related inquiries.

The position is based in West Des Moines, IA, with a strong emphasis on accurate handling of inquiries, policy maintenance, and delivering an exceptional customer

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to explain complex information clearly.
• Capable of handling high call volumes with accuracy.
• Proficient at navigating multiple systems.
• Strong problem-solving and critical-thinking skills.
• Fast learner in a dynamic environment.
• Reliable attendance and meeting performance standards.

Responsibilities

• Handle an average of inbound calls and respond to inquiries.
• Serve as primary point of contact for policyholders, agents, beneficiaries, and third parties.
• Educate customers on products, policy provisions, and coverage details.
• Research, resolve, and document inquiries with accuracy.
• Process policy and account maintenance transactions.
• Provide clear explanations of policy values and terms.
• Communicate effectively across multiple channels to deliver an exceptional customer experience.
• Participate in ongoing training to stay current on procedures and compliance.
• Take a proactive, solution-oriented approach to resolving concerns.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Adaptability

Teamwork

Job description

Are you passionate about helping others and providing exceptional customer service? We are seeking permanent customer-focused professionals to join a fast-paced service team supporting clients, policyholders, agents, and financial professionals. This role offers comprehensive training and the opportunity to build expertise while helping customers navigate important financial and insurance-related inquiries.

Key Responsibilities

• Handle an average of 4555 inbound calls per day, responding to a variety of customer inquiries ranging from routine requests to complex account-related questions.
• Serve as a primary point of contact for policyholders, agents, beneficiaries, and other third parties.
• Educate customers on products, services, policy provisions, tax implications, state regulations, claims, and account changes.
• Research, resolve, and document customer inquiries with a high level of accuracy and professionalism.
• Process policy and account maintenance transactions, including address updates, beneficiary changes, ownership changes, partial withdrawals, replacements, and other service requests.
• Provide clear explanations of policy values, terms, conditions, and coverage details.
• Communicate effectively across multiple channels while delivering an exceptional customer experience.
• Participate in ongoing training to maintain knowledge of products, systems, procedures, and compliance requirements.
• Take a proactive, solution-oriented approach to resolving customer concerns and identifying the best possible outcomes.

Qualifications

• Minimum of 1 year of customer service experience required.
• Strong verbal and written communication skills with the ability to explain detailed information in a clear and professional manner.
• Ability to manage high call volumes while maintaining accuracy, efficiency, and a positive customer experience.
• Strong multitasking skills and the ability to navigate multiple systems simultaneously.
• Excellent problem-solving, critical-thinking, and customer service skills.
• Ability to quickly learn, retain, and apply large amounts of information in a fast-paced environment.
• Strong attention to detail and commitment to quality.
• Reliable attendance and ability to meet established performance expectations.

Job Type & Location

This is a Permanent position based out of West Des Moines, IA.

Pay And Benefits

The pay range for this position is $43000.00 - $43000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This position is eligible for a sign on bonus, quarterly and yearly incentives. These benefits are generally available to regular full-time employees. Some benefits described in this overview are subject to plan enrollment. Additional terms, conditions and eligibility requirements may apply. If you have any questions about the benefits as they pertain to the role you are applying for, please reach out to your recruiter.

• Physical health and well-being
• Time away
• Financial well-being
• Medical, Dental and Vision Coverage
• Health Savings Account
• Flexible Spending Account
• Mental Health Resources
• Onsite Fitness Center
• 1-on-1 Fitness and Nutrition Coaching
• Flexible / Paid Time Off
• Ten paid holidays, plus a floating holiday of choice
• Volunteer Time Off
• Paid Leaves
• Pregnancy
• Parental Family Care
• Military
• Short Term Disability
• Long Term Disability
• Retirement Savings Plan
• Employee Stock Purchase Program
• One Apollo Stock Ownership Program
• Life and AD&D Insurance
• Accident, Critical Illness, and Hospital Insurance
• Legal Insurance
• Identity Theft
• Employee Referral Program
• Dependent Care
• Tuition Assistance
• Employee Discounts

Job Type & Location

This is a Permanent position based out of West Des Moines, IA.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

Workplace Type

This is a fully onsite position in West Des Moines,IA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.