Customer Resolution Specialist

TEKsystems; Tampa (FL); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness

Accident

Retirement Plan (401(k))

Job summary

TEKsystems is seeking a Customer Resolution Specialist in Tampa, FL. The role handles inquiries about claims, billing, and payment status, owning each case from start to resolution with careful research and clear communication.

The position is in-office in Tampa with hybrid eligibility after 120 days and potential for full remote work after six months. Competitive hourly compensation and comprehensive benefits accompany this contract role.

Qualifications

• High School Diploma or GED equivalent.
• 2+ years recent experience in Client Services.
• 1+ years claims processing experience.
• 1+ years provider relations experience.
• Workers' Compensation experience highly preferred.

Responsibilities

• Manage inbound calls and written inquiries from providers and clients with a warm, confident, professional, and composed service voice.
• Manage inquiries from inception through conclusion, including outreach to other departments, coordination of next steps, and timely updates to the provider as necessary.
• Take ownership of each inquiry by clarifying the need, researching the full history, evaluating available information, and determining the appropriate resolution or next step.
• Use multiple systems, resources, policies, and workflows to investigate billing, claim, and payment-status questions rather than relying only on scripts or the first available answer.
• Think critically to identify missing information, inconsistencies, root causes, potential downstream impacts, and opportunities to prevent repeat contacts.

Skills

Client services

Claims processing

Provider relations

Workers' Compensation experience

Education

High School Diploma/GED

Job description

Customer Resolution Specialist

Tampa, FL 33609

Compensation Range: $25-$26/hr

Schedule: Monday - Friday 8am-5pm

Contract

Description

The Customer Resolution Specialist provides responsive, accurate, and compassionate support to healthcare providers and clients regarding claims, billing, and payment status. This role owns each inquiry from initial contact through the best available resolution by listening carefully, researching across multiple systems, identifying the next action, communicating clearly, and following through. The Specialist balances efficiency with sound judgment and creates confidence even when the answer is complex or immediate resolution is not possible.

Job Duties

• Manage inbound calls and written inquiries from providers and clients with a warm, confident, professional, and composed service voice.
• Manage inquiries from inception through conclusion, including outreach to other departments, coordination of next steps, and timely updates to the provider as necessary.
• Take ownership of each inquiry by clarifying the need, researching the full history, evaluating available information, and determining the appropriate resolution or next step.
• Use multiple systems, resources, policies, and workflows to investigate billing, claim, and payment-status questions rather than relying only on scripts or the first available answer.
• Think critically to identify missing information, inconsistencies, root causes, potential downstream impacts, and opportunities to prevent repeat contacts.

Office Environment

Training and Nesting fully in-office in Tampa, FL (Westshore area)

Hybrid eligibility after 120 days

Potential for full remote after 6 months

Qualifications

• High School Diploma/GED Equivalent
• 2+ years recent experience in Client Services
• 1+ years claims processing experience
• 1+ years provider relations experience
• Worker's Compensation experience highly preferred
• #eastpriority26

Job Type & Location

This is a Contract position based out of Tampa, FL.

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness
• Accident
• Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA) Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Tampa, FL.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a hybrid position in Tampa,FL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.