$17/hr Hybrid Call Center

TEKsystems; United States; Hybrid; USD 23.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

PTO / Time Off

Zusammenfassung

TEKsystems in Daytona Beach, FL is seeking a Mortgage Customer Service Representative to assist borrowers and institutions with mortgage servicing questions. The role emphasizes phone-based service in a fast-paced environment, including handling payments, escrow, and insurance inquiries.

Ideal candidates have 1+ year in customer service, strong communication skills, and the ability to navigate multiple systems. This is a hybrid, contract-to-hire position with benefits eligibility.

Qualifikationen

• At least 1 year of recent customer service experience.
• Call center experience preferred, but recent front desk or administrative experience may be considered.
• Strong verbal and written communication skills.
• Comfortable handling customer concerns over the phone throughout the workday.
• Tech-savvy and comfortable using a Windows PC and navigating multiple applications.
• Typing speed of at least 35 WPM.
• Reliable transportation for required on-site work.
• Reliable internet connection for hybrid work.

Aufgaben

• Handle inbound customer calls and inquiries about mortgage servicing.
• Assist borrowers, insurance agents, and financial institutions with mortgage servicing questions.
• Document interactions accurately in multiple systems.
• Provide timely, professional customer service.
• Resolve concerns using problem-solving and critical thinking.
• Navigate multiple applications while communicating with customers.
• Maintain quality, productivity, and compliance standards.
• Deliver a positive customer experience with clear and empathetic communication.

Kenntnisse

Customer service

Call center

Verbal communication

Written communication

Typing 35 WPM

Windows PC

Tools

Windows OS

Multiple applications

Jobbeschreibung

Mortgage Customer Service Representative

We are seeking customer-focused professionals to join our Mortgage Servicing team. In this role, you will assist customers with questions regarding mortgage payments, escrow accounts, homeowners insurance, and other mortgage servicing needs.

This is a great opportunity for candidates with recent customer service, call center, front desk, or administrative experience who are comfortable working in a fast-paced phone-based environment.

Key Responsibilities

• Handle approximately 4560 inbound customer calls per day
• Assist borrowers, insurance agents, and financial institutions with mortgage servicing inquiries
• Answer questions regarding mortgage payments, escrow accounts, homeowners insurance, and related servicing matters
• Research customer concerns using multiple systems and accurately document each interaction
• Provide professional, timely, and accurate customer service
• Resolve customer concerns using strong problem-solving and critical-thinking skills
• Navigate multiple computer applications while communicating with customers
• Follow established quality, productivity, and compliance standards
• Provide a positive customer experience through clear, professional, and empathetic communication

Required Qualifications

• At least 1 year of recent customer service experience
• Call center experience preferred, but recent front desk or administrative experience may be considered
• Strong verbal and written communication skills
• Comfortable handling customer concerns over the phone throughout the workday
• Tech-savvy and comfortable using a Windows PC and navigating multiple applications
• Typing speed of at least 35 WPM
• Reliable transportation for required on-site work
• Reliable internet connection for hybrid work

Job Type & Location

This is a Contract to Hire position based out of Daytona Beach, FL.

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Daytona Beach, FL.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

Workplace Type

This is a hybrid position in Daytona Beach,FL.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.