Onsite Customer Service Representative

TEKsystems; Tampa (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO

Job summary

TEKsystems is seeking three bilingual Spanish and English Customer Service Representatives for its Tampa, Florida office. These contract roles support policyholders, agents, and internal staff in a fully onsite environment, with training across multiple call types and insurance processes.

Successful candidates will bring customer service experience, excellent communication skills, reliability, and the ability to navigate multiple systems while owning customer needs through resolution.

Qualifications

• Must be bilingual in Spanish and English.
• Customer service experience required.
• Strong communication and professional appearance.
• Reliable attendance record.
• Ability to navigate multiple systems and screens.

Responsibilities

• Assist policyholders, agents, producers, field personnel, and internal staff with policy questions, service requests, and account support.
• Work in a fully onsite environment with training across call types and insurance processes.
• Own customer needs through resolution and provide excellent service.

Skills

Bilingual Spanish & English

Customer service experience

Communication skills

Attendance reliability

Navigate multiple systems

Job description

Description

The Customer Service team includes approximately 50 representatives supported by Team Leads, Supervisors, Managers, and a dedicated training function. The team assists policyholders, agents, producers, field personnel, and internal employees with policy questions, service requests, and account support. Representatives work in a structured, fully onsite environment and receive training across multiple call types, systems, and insurance processes.

Hiring three bilingual Spanish and English Customer Service Representatives for its Tampa office. Successful candidates will bring customer support experience, strong communication and empathy, reliable attendance, and the ability to navigate multiple systems while maintaining ownership of customer needs through resolution.

Ideal Candidates Will Possess:

• Reliable transportation
• A positive and professional attitude
• Strong customer service experience
• Excellent communication skills and a professional appearance
• The ability to navigate multiple systems and screens efficiently
• A strong attendance record
• A commitment to minimal absences during the first 90 days
• Must be bilingual in Spanish and English

Training & Work Schedule

Start Date: Monday, November 2, 2026

Monday through Friday 9:00 AM - 5:30 PM

Location: 1401 N. Westshore Blvd., Tampa, FL 33607

After training, shifts may vary between 8:00 AM - 8:00 PM

Job Type & Location

This is a Contract position based out of Tampa, FL.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Tampa, FL.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully onsite position in Tampa,FL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.