Remote Bilingual Customer Experience Specialist - French

RiseMe; Melbourne (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Vacation time & holidays

Tuition reimbursement

Employee assistance program

Employee discount program

Training programs

Rewards program

FSA/HSA

Job summary

Percepta is seeking a French bilingual Customer Experience Specialist to deliver exceptional service and build loyalty for automotive clients across markets. You will listen, resolve issues, and empower decisions to ensure customer satisfaction.

This role involves inbound/outbound calls, emails, and chats, collaborating with dealers, service teams, and leadership while maintaining high standards of professionalism, empathy, and product knowledge.

Qualifications

• High school diploma required; Associate or bachelor’s degree is a plus.
• 2+ years in customer service, call center, hospitality, public relations, or sales.

Responsibilities

• Provide exceptional customer experience, guiding customers from website to pre-buy process.
• Act as a resource of product knowledge and service support.
• Handle inbound calls, emails, and chats with professionalism and empathy.
• Document customer inquiries and resolve issues using available resources (dealers, SMEs, leadership).
• Meet goals and participate in marketing and sales projects.

Skills

French bilingual

English fluency

Customer service

Communication skills

Typing 30 wpm

Relationship building

Education

High school diploma

Associate or bachelor’s degree (a plus)

Tools

CRM systems

Job description

Percepta is seeking a French bilingual Customer Experience Specialist to deliver exceptional service and build loyalty for automotive clients across markets. You will listen, resolve issues, and empower decisions to ensure customer satisfaction.

This role involves inbound/outbound calls, emails, and chats, collaborating with dealers, service teams, and leadership while maintaining high standards of professionalism, empathy, and product knowledge.