Freight Tech Customer Success Manager (SaaS)

Highway; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Highway is seeking a Customer Success Manager to own the end-to-end post-go-live journey and drive retention and expansion for its freight-tech platform in North America.

You will optimize customer applications, guide onboarding, and maintain high satisfaction by aligning technical configurations with customer needs. Collaboration with sales, product, and engineering is essential for long-term success.

Qualifications

• SaaS customer success and account management experience required.
• Experience coordinating with technical teams to optimize platforms.
• Proficiency with Salesforce, Intercom, and ChurnZero preferred.
• Ability to present product capabilities to executives.

Responsibilities

• Manage post go-live relationship to drive retention and satisfaction.
• Onboard customers and guide lifecycle on Highway platform.
• Review configurations for an optimized experience.
• Develop and execute a communications plan to ensure satisfaction.
• Conduct regular customer success reviews and coordinate with internal teams.
• Demonstrate product capabilities to maximize long-term value.
• Provide ongoing support and resolve issues.
• Identify upsell opportunities through customer insights.

Skills

SaaS CS

Account Management

Cross-functional collaboration

Salesforce

Intercom

ChurnZero

Tech demos

Executive communication

Negotiation

Education

Bachelor's degree in CS/IT/Business

Tools

Salesforce

Intercom

ChurnZero

Job description

Highway is seeking a Customer Success Manager to own the end-to-end post-go-live journey and drive retention and expansion for its freight-tech platform in North America.

You will optimize customer applications, guide onboarding, and maintain high satisfaction by aligning technical configurations with customer needs. Collaboration with sales, product, and engineering is essential for long-term success.