Freight Operations & Carrier Support Specialist

Amazon Inc.; Tempe (AZ); Presencial; USD 31.000 - 40.000; Jornada completa

Descripción de la vacante

Amazon Freight in Tempe, AZ is hiring a Transportation Specialist to resolve daily freight movement issues in a fast-paced North American network. You will improve carrier/driver experiences, research disruptions, and communicate clearly with stakeholders to keep shipments on schedule.

The role requires 1+ years in customer service or transportation, a high school diploma, English fluency, and the ability to lift up to 49 pounds and work 40 hours with overtime as needed.

Formación

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel)
• High school or equivalent diploma
• Speak, write, and read fluently in English
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Are 18 years of age or older

Responsabilidades

• Deliver outstanding carrier and driver experience/solutions in a contact center environment, researching, problem-solving, and setting appropriate expectations
• Adhere to schedules: start/stop, breaks/lunches; calls monitored/recorded for training/compliance
• Support workload surges and overtime during high-volume peaks
• Use internal systems to gather data for daily execution and reporting (WIMS, FMC, YMS, AAP)
• Help write standard work for internal and field teams
• Work with cross-functional teams; communicate insights across stakeholders

Conocimientos

MS Office

English fluency

Flexibility

Stamina/Physical ability

Computer literacy

Outlook

Excel

Word

Educación

High school diploma

Herramientas

Outlook

Excel

Word

Descripción del empleo

Amazon Freight in Tempe, AZ is hiring a Transportation Specialist to resolve daily freight movement issues in a fast-paced North American network. You will improve carrier/driver experiences, research disruptions, and communicate clearly with stakeholders to keep shipments on schedule.

The role requires 1+ years in customer service or transportation, a high school diploma, English fluency, and the ability to lift up to 49 pounds and work 40 hours with overtime as needed.