Freight Operations Admin Specialist

Mercer Transportation; Louisville (KY); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Wellness incentives

Paid time off

401(k) match

Job summary

Mercer Transportation, headquartered in Louisville, KY, seeks an Account Executive Admin to support Freight Operations. You will coordinate loads, update ETA, and handle documentation with accuracy to support on‑time service and efficient billing.

Onsite, Monday–Friday, 8:00 AM–5:00 PM, you will collaborate with drivers and internal teams, maintain rate confirmations, and assist with PODs and billing inquiries while delivering excellent administrative support.

Qualifications

• High school diploma required.
• Minimum of three (3) years of clerical or administrative experience, including customer service or multi-line phone systems.
• Strong organizational skills with the ability to manage multiple priorities and maintain accuracy.
• Excellent verbal and written communication skills.

Responsibilities

• Update and maintain accurate ETA and load information across internal and customer systems.
• Proactively track and trace loads to ensure on-time pickups, deliveries, and overall service performance.
• Identify and communicate potential delays or service disruptions before customer impact.
• Coordinate with Drivers and internal teams through professional phone and email communication.
• Enter and validate freight opportunities and load details with a high level of accuracy.
• Maintain rate confirmations and ensure all shipment documentation is complete prior to execution.
• Support pricing awareness and bid preparation through market insights and historical data.
• Obtain Proofs of Delivery (PODs) and assist with timely billing processes.
• Track and document accessorial charges (e.g., detention, layovers, TONU, TRA) for accurate billing.

Skills

Organizational skills

Verbal & written communication

Independent work

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Mercer Transportation, headquartered in Louisville, KY, seeks an Account Executive Admin to support Freight Operations. You will coordinate loads, update ETA, and handle documentation with accuracy to support on‑time service and efficient billing.

Onsite, Monday–Friday, 8:00 AM–5:00 PM, you will collaborate with drivers and internal teams, maintain rate confirmations, and assist with PODs and billing inquiries while delivering excellent administrative support.