Freight Operations Support | Docs & Driver Coordination

Roadrunner; Louisville (KY); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

PTO

Job summary

Roadrunner is seeking an Operations Support to provide critical administrative and operational support that enables inbound and outbound freight to move efficiently at our Louisville site. This role serves as a central point of coordination among drivers, operations teams, customers, and internal stakeholders, ensuring accurate documentation and timely communication.

You will support daily freight operations, monitor workflow, and backfill office duties as needed, helping to minimize delays and

Qualifications

• High school diploma or equivalent.
• 1-3 years in administrative, logistics, operations support, or related roles.
• Strong written English communication and professional standards.
• Ability to read and follow written and verbal instructions accurately.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Effective communication with internal teams, customers, vendors, and partners.
• Proficient typing (35–40 wpm).
• Basic math skills (addition, subtraction, multiplication, division, fractions, decimals).

Responsibilities

• Support daily freight operations.
• Assist with driver check-in processes and ensure manifests are distributed to dock personnel in a timely manner.
• Coordinate administrative activities that support efficient inbound (IB) and outbound (OB) freight processing.
• Monitor workflow status and escalate issues that could impact service levels or delivery timelines.
• Provide operational support that enables drivers to depart on schedule and maintain customer commitments.
• Maintain documentation accuracy and compliance.
• Review Bills of Lading (BOLs), Delivery Receipts (DRs), manifests, and supporting documents for completeness and accuracy.
• Scan, file, and manage operational records in accordance with company procedures.
• Support document control processes that improve visibility, traceability, and operational accountability.
• Ensure data entry and administrative records are maintained accurately and consistently.
• Coordinate customer and delivery communications.
• Conduct evening pre-call activities for home delivery appointments and customer follow-up efforts.
• Communicate professionally with customers regarding appointment scheduling and delivery-related coordination.
• Serve as a reliable point of contact for operational and customer service inquiries.
• Escalate issues appropriately to ensure timely resolution and a positive customer experience.
• Resolve operational exceptions
• Assist with Over, Short, and Damaged (OS&D) freight issues as they arise during unloading and delivery operations.
• Coordinate communication with shippers and internal teams regarding freight discrepancies.
• Document exceptions accurately and provide updates to daytime OS&D personnel when required.
• Support problem resolution efforts that protect service quality and reduce operational disruption.
• Deliver administrative and cross-functional support
• Provide administrative assistance to operations leadership and site personnel as needed.
• Maintain organized records, reports, and operational files to support business continuity.
• Backfill office responsibilities during PTO and staffing coverage needs.
• Prioritize multiple assignments while maintaining accuracy and responsiveness.
• Support additional business initiatives and operational projects as assigned.

Skills

Admin experience

Communication

Typing 35-40 wpm

Organizational skills

Multitasking

Reading comprehension

Mathematical basics

Education

High School Diploma

Tools

Microsoft Office

Excel

Job description

Roadrunner is seeking an Operations Support to provide critical administrative and operational support that enables inbound and outbound freight to move efficiently at our Louisville site. This role serves as a central point of coordination among drivers, operations teams, customers, and internal stakeholders, ensuring accurate documentation and timely communication.

You will support daily freight operations, monitor workflow, and backfill office duties as needed, helping to minimize delays and