Logistics Coordinator: Client & Carrier Liaison

Target Freight Management; Pennsylvania; On-site; USD 45,000 - 55,000; Full time

Job summary

Target Freight Management Inc. (TFM) is a Pittsburgh, PA-based third party logistics provider delivering customized freight solutions across the US.

The Logistics Coordinator supports day-to-day operations for a dedicated customer in Truckload, LTL, and related service duties, communicating by phone, email, and in person with staff, customers, and carriers. The role emphasizes strong organization, time management, and problem-solving skills, with after-hours support and a focus on accurate

Qualifications

• High school diploma or GED; bachelor’s preferred.
• Minimum of 2 years’ experience.
• Ability to communicate effectively across all levels of both customer and carrier’s organizations.
• Problem solving and strong organizational skills with attention to detail.
• Highly motivated with an ability to work independently as well as in a group setting.
• Must have excellent phone and email communication skills and ability to multitask and assist clients after hours.
• Solid understanding of MS Office, Windows, and basic business software.

Responsibilities

• Resolve customer service problems by determining the cause, selecting and explaining the best solution, and expediting correction or adjustment, delivering excellent service throughout process.
• Serve as a point of contact for dedicated customers, assisting with several tasks related to the dedicated client as well as the carriers in their program.
• Build and maintain strong relationships with customers and carriers.
• Serve as a point of escalation for customer and carrier issues.
• Provide after-hours support to carriers, customers, staff, and vendors as necessary.
• Provide continuous follow-up on customer issues to ensure timely resolution.
• Overall daily operations for FTL and LTL customer orders.
• Manage incoming calls and emails, and assist in managing a shipping queue.
• Route shipments cradle to grave for both LTL, FTL, and other modes including building Bills of Lading, labels, load tenders, and following through with each order for the entirety of the shipment lifespan.
• Track and trace shipments across various carrier sites and freight companies.
• Compliance and understanding of various TFM platforms, including our FTL system as well as our TMS.
• Maintain documentation to ensure compliance standards are met.
• Maintain a high degree of confidentiality regarding rates, customers, and other proprietary information.

Skills

Effective communication

Multitasking

Time management

Detail oriented

Customer service

Problem solving

MS Office

Phone & email communication

Education

High school diploma or GED

Bachelor’s preferred

Tools

TMS

Billing software

Job description

Target Freight Management Inc. (TFM) is a Pittsburgh, PA-based third party logistics provider delivering customized freight solutions across the US.

The Logistics Coordinator supports day-to-day operations for a dedicated customer in Truckload, LTL, and related service duties, communicating by phone, email, and in person with staff, customers, and carriers. The role emphasizes strong organization, time management, and problem-solving skills, with after-hours support and a focus on accurate