Italian-Speaking Client Account Manager, Freight Forwarding

Delmar International Inc.; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equal opportunity

Competitive pay

Health & dental care

Work-life balance

Professional development

Job summary

Delmar International Inc. is seeking an Account Manager to support the development and retention of assigned customers.

You will communicate with clients to solve problems, respond promptly to inquiries, and proactively offer insights and recommendations. The role includes upselling and cross-selling Delmar’s services, and managing a dedicated book of business to ensure high satisfaction and revenue growth.

Qualifications

• Minimum 2 years of sales or operations experience in the 3PL Freight Forwarding environment.
• Experience in Ocean, Air, Ground, Brokerage or Warehousing is an asset.
• Fluency in spoken Italian is required to support Italian-speaking clients and business partners.
• Travel may be required.
• Bachelor's degree considered an asset.
• Knowledge of current air and ocean service offerings for transatlantic shipments to the United States and Canada will be considered an asset.

Responsibilities

• Act as the main point of contact for assigned accounts.
• Build and maintain strong relationships with key stakeholders.
• Understand customer objectives, challenges, and supply chain requirements.
• Conduct regular business reviews and performance meetings.
• Monitor customer demand patterns and forecasts.
• Manage exceptions and urgent customer requests.
• Collaborate with origin offices, procurement, and customer service teams.
• Align internal operations with customer expectations.
• Facilitate smooth execution of supply chain processes from order to delivery.
• Proactively identify supply chain risks.
• Resolve delivery delays, inventory shortages, transportation issues, and service disruptions.
• Lead cross-functional teams to address customer concerns.
• Communicate recovery plans and timelines.
• Identify opportunities to grow existing accounts.
• Support contract renewals and negotiations.
• Promote new products, services, and supply chain solutions.
• Develop account growth strategies.
• Review customer forecasts and SOP processes.
• Work with customers to improve forecast accuracy and inventory optimization.
• Monitor SLAs and compliance with requirements.

Skills

Relationship building

Communication

Problem solving

Sales/ops 3PL

Active listening

Education

Bachelor's degree

Job description

Delmar International Inc. is seeking an Account Manager to support the development and retention of assigned customers.

You will communicate with clients to solve problems, respond promptly to inquiries, and proactively offer insights and recommendations. The role includes upselling and cross-selling Delmar’s services, and managing a dedicated book of business to ensure high satisfaction and revenue growth.