ACCOUNT MANAGER I

Pegasus Logistics Group; Headquarters (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Pegasus Logistics Group is hiring for a position focused on responding to customer inquiries through telephone, e‑mail, or chat. The role primarily involves resolving customer problems, analyzing service needs, and communicating solutions effectively.

Candidates must have a High School diploma, with a preference for a Bachelor's degree. A minimum of 1 year of freight forwarding experience is required. The work hours are from 12:00 p.m. to 9:00 p.m.

Qualifications

• 1+ years freight forwarding experience.
• Self-managed and highly motivated with a strong work ethic.
• Capable of resolving complex inquiries.

Responsibilities

• Responds to customer inquiries via phone, e-mail, or chat.
• Analyzes service needs and coordinates solutions.
• Records activities and researches product information.

Skills

Verbal communication

Written communication

Problem-solving

Customer service

Education

High School diploma or equivalent

Bachelor’s degree

Tools

Excel

Customer relationship application

Job description

Job Profile Summary

Responds to customer inquiries by telephone, e‑mail, or chat to provide non‑technical problem resolution.

Major Duties and Responsibilities

• Resolves problems and communicates solutions or requested information to the customer.
• Analyzes a customer’s service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
• Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
• Uses a customer relationship application or database to record activities and research product information.
• Complies with the requirements of the company’s Quality Management System.

Required Skills, Experience, and Education

• High School diploma or equivalent.
• Confident, team‑oriented, and enjoy working in a fast‑paced environment.
• Excellent verbal and written communication skills.
• 1+ years freight forwarding experience.

Desired Skills, Experience, and Education

• Intermediate to advanced level of experience with Excel.
• Strong problem‑solving and decision‑making ability.
• Self‑managed and highly motivated.
• Displays integrity, reliability, empathy, and a strong work ethic.
• Results‑oriented; displays sense of urgency.
• Proficient in routing, costing, rating, and tracking.
• Bachelor’s degree.

Physical Requirements

Remain in a stationary/seated position for an extended period. Regularly required to operate a computer, telephone, keyboard, and other office machinery. Specific vision abilities required by this job include close vision requirements due to computer work. The ability to hear, understand, and distinguish speech and/or other sounds.

Work Hours

12:00p.m. – 9:00p.m.

Equal Opportunity Statement

Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.