Freight Forwarder Operations Specialist

Placements24; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Professional development and training

Provident fund and medical aid

Collaborative remote team

Generous annual leave

Job summary

Placements24 is seeking a highly organized Freight Forwarder Operations Specialist to join a fully remote team. The role oversees end-to-end freight movements, coordinating carriers, brokers, and clients, and ensuring compliant cargo handling across international and domestic shipments.

You will document shipments, track progress, resolve issues, and optimize processes to reduce transit times and boost customer satisfaction.

Qualifications

• Proven experience in freight forwarding operations.
• Knowledge of air, sea, and land freight processes.
• Familiarity with customs regulations and documentation requirements.
• Strong communication and customer service skills.
• Proficiency with freight forwarding software and MS Office.
• Ability to work independently in a remote setting.

Responsibilities

• Manage and coordinate shipment of goods via air, sea, and land freight.
• Prepare and process shipping documentation (bills of lading, air waybills, commercial invoices).
• Liaise with clients, airlines, shipping lines, trucking companies, and customs brokers.
• Track shipment progress and provide updates to clients and stakeholders.
• Ensure compliance with international and domestic transportation regulations and customs requirements.
• Investigate and resolve issues or discrepancies related to shipments.
• Obtain quotes from carriers and negotiate rates where applicable.
• Maintain accurate records of freight activities in the system.
• Assist in managing customer accounts and service levels.
• Identify opportunities to improve operational efficiency and reduce costs.

Skills

Freight forwarding experience

Air/Sea/Land freight

Customs regulations

International trade terms

Customer service

Freight software

MS Office

Remote work

Problem solving

Time management

Education

High school diploma

Certification or degree in logistics or related field

Tools

Freight forwarding software

MS Office

Job description

About the Role

Our client is seeking a highly organized and experienced Freight Forwarder Operations Specialist to join their fully remote team. This role is critical in managing the end-to-end process of international and domestic freight movements, ensuring efficient and compliant cargo handling. The Specialist will be responsible for coordinating with carriers, customs brokers, and clients, preparing necessary documentation, tracking shipments, and resolving any issues that arise during transit. This position demands a comprehensive understanding of freight forwarding procedures, international trade regulations, and strong communication skills. You will play a key role in optimizing shipment processes, reducing transit times, and ensuring customer satisfaction. We are looking for a proactive individual with excellent problem-solving abilities and a keen eye for detail who thrives in a remote work environment. This is an exciting opportunity to contribute to a leading logistics provider and grow your career in global trade.

Key Responsibilities

• Manage and coordinate the shipment of goods via air, sea, and land freight.
• Prepare and process all necessary shipping documentation, including bills of lading, air waybills, and commercial invoices.
• Liaise with clients, airlines, shipping lines, trucking companies, and customs brokers to ensure smooth transit.
• Track shipment progress and provide regular updates to clients and internal stakeholders.
• Ensure compliance with all international and domestic transportation regulations and customs requirements.
• Investigate and resolve any issues or discrepancies related to shipments.
• Obtain quotes from carriers and negotiate rates where applicable.
• Maintain accurate records of all freight forwarding activities in the system.
• Assist in managing customer accounts and ensuring high levels of service.
• Continuously seek opportunities to improve operational efficiency and reduce costs.

Requirements

• Proven experience in freight forwarding operations or international logistics.
• In-depth knowledge of air, sea, and land freight forwarding processes.
• Familiarity with customs regulations and documentation requirements.
• Strong understanding of international trade terms and practices.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in using freight forwarding software and MS Office Suite.
• Strong organizational and time-management abilities.
• Ability to work independently and effectively manage multiple priorities in a remote setting.
• Problem-solving skills with a proactive approach.
• High school diploma or equivalent; a relevant certification or degree is a plus.

Benefits

• Competitive salary package based on experience.
• Fully remote work arrangement, offering unparalleled flexibility.
• Opportunity to work with a globally connected and innovative company.
• Professional development and training in international trade.
• Contribution to provident fund and medical aid.
• Supportive and collaborative remote team environment.
• Generous annual leave and public holidays.
• Exposure to diverse global markets and logistics challenges.
• Direct impact on the efficiency and success of international shipments.
• Modern technological tools to facilitate seamless remote operations.