Freight Forwarder - Import & Export Coordinator

Universal Logistics Inc.; North Olmsted (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

Universal Logistics Inc. in North Olmsted, OH is seeking a Logistics Coordinator to manage international and domestic freight forwarding, working with clients, overseas agents, carriers and brokers to keep shipments moving smoothly.

The role emphasizes proactivity, detail orientation and teamwork, with responsibilities such as quoting freight, tracing cargo, coordinating with partners and ensuring timely responses while pursuing cost-effective options.

Qualifications

• Graduate of a logistics and/or international freight program at the college/university level preferable
• Experience in import/export, freight forwarding or logistics is preferred
• Clear understanding of International & Domestic freight forwarding coupled with experience dealing with customs brokers and documentation requirements
• Self motivated, highly analytical, creative, with innovative approach to solving problems
• Strong interpersonal/communication skills to effectively interact with colleges and clients
• Extremely organized, meticulous and detailed oriented
• Ability to work effectively in a team environment
• Ability to handle large volumes of work accurately
• Ability to work independently
• Ability to prioritize work & time management skills as well as multitask

Responsibilities

• Focus will be on handling import and export cargo with the goal of superior customer service for our clients
• Interact, communicate, coordinate and negotiate with overseas agents, carriers, vendors and other third parties effectively and confidently
• Respond to client and internal inquiries timely and follow up to ensure issue resolution and client satisfaction as well as sourcing reliable and cost-effective shipping options
• Prepare freight quotations as well client freight invoices, with a focus on accuracy
• Trace cargo and provide arrival and delivery information to clients

Skills

Communication

Analytical thinking

Time management

Teamwork

Detail oriented

Education

Logistics or international freight program

Job description

Location: 28954 Lorain Rd, North Olmsted, OH 44070

Pay: From $50,000.00 per year

In this role you will be responsible for handling freight forwarding functions related to international and domestic shipments. With a goal to keep shipments moving smoothly, working directly with our clients and overseas agents as well as carriers and custom brokers.

You will play a key role in developing and implementing plans to improve operational efficiencies, ensure long term client support and to identify opportunities for the growth and expansion of our international forwarding services in the U.S.A. The ideal candidate will be proactive, detail oriented and enjoy taking initiative in a fast-paced environment.

Operational Responsibilities:

Focus will be on handling import and export cargo (you will also be involved in handling domestic truck freight) with the goal of superior customer service for our clients

Interact, communicate, coordinate and negotiate with overseas agents, carriers, vendors and other third parties effectively and confidently

Respond to client and internal inquires timely and follow up to ensure issue resolution and client satisfaction as well as sourcing reliable and cost-effective shipping options

Prepare freight quotations as well client freight Invoices, with a focus on accuracy

Trace cargo and provide arrival and delivery information to clients

Knowledge and Skills:

Graduate of a logistics and/or international freight program at the college/university level preferable

Experience in import/export, freight forwarding or logistics is preferred

Clear understanding of International & Domestic freight forwarding coupled with experience dealing with customs brokers and documentation requirements

Self motivated, highly analytical, creative, with innovative approach to solving problems

Strong interpersonal/communication skills to effectively interact with colleges and clients

Extremely organized, meticulous and detailed oriented

Ability to work effectively in a team environment

Ability to handle large volumes of work accurately

Ability to work independently

Ability to prioritize work & time management skills as well as multitask

Hours: Monday to Friday: 8:00 am to 5:00 pm

Job Type: Full-time

Universal Logistics Inc. is an International Freight Forwarding and Logistics Company, actively seeking to employ a full time Logistics Coordinator to be based at our North Olmsted, Ohio office. Universal Logistics Inc., a Canadian family owned and operated business, established in 1949 and headquartered in Toronto, Ontario, operates from five Canadian and two U.S. branch offices, offering five core services; U.S. and Canadian Customs Brokerage, International Ocean and Air Freight, Cross Border and Domestic Trucking, Warehouse/Distribution and Freight and Customs Consulting.

Universal Logistics Inc. is a family-value-driven logistics partner focused on reliability, accountability, and personal service. We honor our heritage through teamwork, responsibility, and a commitment to keeping promises. Clients receive clear communication, direct access to decision-makers, and detail-oriented support tailored to their business. By treating every client like family and investing in their community, Universal Logistics provides informed guidance, long-term relationship building, and consistently dependable logistics solutions.