Freight Customer Experience Specialist

Dayton Freight Lines; Brownsburg (IN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly pay

Quick advancement

Comprehensive benefits package

Paid holidays and vacation days

Job summary

Dayton Freight Lines is seeking a Customer Service Representative in Brownsburg, Indiana, to assist customers with freight inquiries including pickup requests and tracing shipments.

The successful candidate will maintain communication with internal and external customers, provide administrative support, and handle a high volume of phone calls. This role offers additional training and a comprehensive benefits package.

Qualifications

• Proficient in Microsoft Office programs.
• Excellent keyboarding skills and attention to detail.
• Experience handling a high volume of phone calls.

Responsibilities

• Assist the Service Center Manager with various tasks.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to drivers and maintain communication with customers.

Skills

Microsoft Office skills

Keyboarding skills

Attention to detail

High volume phone call handling

Exceptional communication

Customer service skills

Job description

Dayton Freight Lines is seeking a Customer Service Representative in Brownsburg, Indiana, to assist customers with freight inquiries including pickup requests and tracing shipments.

The successful candidate will maintain communication with internal and external customers, provide administrative support, and handle a high volume of phone calls. This role offers additional training and a comprehensive benefits package.