Freight Clerk & Customer Service Specialist

AAA Cooper Transportation, Inc.; Phoenix (AZ); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) with company match

PTO & holidays

Professional development

Job summary

AAA Cooper Transportation, Phoenix, AZ is hiring a Customer Service Representative to join the Phoenix Service Center. This role focuses on resolving freight discrepancies, communicating with customers and drivers, and maintaining accurate records to ensure service quality.

It offers competitive hourly pay and a comprehensive benefits package for a stable career with a leading transportation company. Join a team dedicated to reliable freight movement and customer satisfaction, with opportunities

Qualifications

• Freight/logistics experience preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Problem-solving mindset and customer service orientation.

Responsibilities

• Communicate with customers, drivers, and service center staff to resolve issues.
• Document discrepancies, file reports, and maintain accurate records.
• Assist in identifying trends to improve freight handling practices.
• Support general clerical tasks within the operations team.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Data accuracy

Job description

AAA Cooper Transportation, Phoenix, AZ is hiring a Customer Service Representative to join the Phoenix Service Center. This role focuses on resolving freight discrepancies, communicating with customers and drivers, and maintaining accurate records to ensure service quality.

It offers competitive hourly pay and a comprehensive benefits package for a stable career with a leading transportation company. Join a team dedicated to reliable freight movement and customer satisfaction, with opportunities