Customer Service Clerk - Full Time

AAA Cooper Transportation, Inc.; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

Long-term disability

Dependent life

AD&D insurance

Wellness program

Paid holidays

Paid vacation

Direct payroll

Tuition reimbursement

Employee assistance

Job summary

AAA Cooper Transportation, Inc. in Birmingham, AL, is seeking a Customer Service Clerk to support daily operations in a fast-paced freight environment. You will answer calls, process pickups and rate requests, and investigate issues to prevent recurrence.

Proficiency with Excel and Microsoft Office, plus strong written and verbal communication, are essential. High school education or equivalent is required, along with a reliable, self-motivated attitude and flexible hours.

Qualifications

• High School education or equivalent.
• Good, tactful communications skills - verbal and written.
• Self-motivated and positive attitude.
• Knowledge of Excel and other Microsoft Office products.
• Must have the ability to read, write, speak, and understand English.

Responsibilities

• Answer phone calls, faxes and emails pertaining to customer questions.
• Take pickup requests.
• Enter rate requests on behalf of customers.
• Investigate all overages, shortages and damages to determine the cause and responsibility so that future occurrences may be prevented.
• Reimburse customers for damage to or loss of freight through claim process.
• Perform other work related duties as requested.

Skills

Typing 50+ WPM

Customer service

Professional communications

Office equipment

English proficiency

Education

High School education or equivalent

Tools

Excel

Microsoft Office

Job description

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

AAA Cooper Customer Service Clerks are a vital part of customer relations. As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

• Health, Dental and Vision Insurance
• Company Health Savings Account Contributions
• 401k with company match
• Company paid life insurance
• Long Term Disability
• Dependent Life Insurance
• Accidental Death & Dismemberment Insurance
• Wellness programs
• Paid Holidays
• Paid vacation
• Weekly direct payroll deposits
• Tuition Reimbursement Program
• Employee Assistance Program

Requirements:

Must be able to type 50+ WMP, work flexible hours, dependable, professional customer service skills, experience with office equipment, personal computer, copier, fax, scanner, calculator and fax machine.

Position Responsibilities:

• Answer phone calls, faxes and emails pertaining to customer questions
• Take pickup requests
• Enter rate requests on behalf of customers
• Investigate all overages, shortages and damages to determine the cause and responsibility so that future occurrences may be prevented
• Reimburse customers for damage to or loss of freight through claim process
• Perform other work related duties as requested

Pay Range: - , General Benefits:

Job Requirements

High School education or equivalent

Good, tactful communications skills-verbal and written.

Self-motivated and positive attitude.

Knowledge of Excel and other Microsoft Office products.

Must have the ability to read, write, speak, and understand English.

Category: Service Center Administration