Office Clerk - Customer Service Representative

AAA Cooper Transportation, Inc.; Phoenix (AZ); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) with company match

PTO & holidays

Professional development

Job summary

AAA Cooper Transportation, Phoenix, AZ is hiring a Customer Service Representative to join the Phoenix Service Center. This role focuses on resolving freight discrepancies, communicating with customers and drivers, and maintaining accurate records to ensure service quality.

It offers competitive hourly pay and a comprehensive benefits package for a stable career with a leading transportation company. Join a team dedicated to reliable freight movement and customer satisfaction, with opportunities

Qualifications

• Freight/logistics experience preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Problem-solving mindset and customer service orientation.

Responsibilities

• Communicate with customers, drivers, and service center staff to resolve issues.
• Document discrepancies, file reports, and maintain accurate records.
• Assist in identifying trends to improve freight handling practices.
• Support general clerical tasks within the operations team.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Data accuracy

Job description

Customer Service Representative | Phoenix, AZ

AAA Cooper Transportation, is immediately hiring a reliable and experienced Customer Service Representative, Terminal Clerk to join the team at our Phoenix, AZ Service Center. This administrative position plays a key role in resolving freight discrepancies to maintain service quality and customer satisfaction. This position offers competitive pay and a full benefits package while providing a stable and rewarding career opportunity with a leading transportation company.

RESPONSIBILITIES – A Day in the life

• Communicate with customers, drivers, and service center staff to resolve issues.
• Document discrepancies, file reports, and maintain accurate records.
• Assist in identifying trends to improve freight handling practices.
• Support general clerical tasks within the operations team.
• Other duties as assigned.

BENEFITS – What we offer

• Competitive Compensation Hourly Pay
• Comprehensive Insurance Options Access high-quality medical, vision, and dental coverage for you and your family, plus company-sponsored life insurance and disability coverage.
• 401(k) Retirement Plan with Company Match Secure your financial future with a solid retirement plan and company contributions.
• Paid Time Off (PTO) and Holidays Relax and recharge with generous PTO and eight paid holidays.
• Professional Development Opportunities invests in you! Enhance your skills and advance your career.

AAA Cooper Transportation an independent subsidiary of Knight-Swift Holdings, delivers comprehensive transportation solutions, specializing in less-than-truckload, dedicated contract carriage, and truckload services. Our strategic partnerships with trusted regional affiliates ensure reliable freight movement throughout much of the United States.

AAA Cooper Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Compensation is commensurate with experience. This job posting is intended as a general description of the position. It does not constitute a comprehensive list of all responsibilities, duties, and skills required. Benefits and compensation are subject to change at the company's discretion.

Pay Range: 19.00-21.00 per_hour, General Benefits:

• Individual and Family Medical Benefits
• High Deductible Health Plan or PPO Health Plan, Prescription Benefits, Dental, Vision & Employee Assistance Program
• Health Savings Account (HSA with company match)
• Company sponsored Retirement Savings Plan with pre-tax 401K and Roth options; includes company match & vesting schedule.
• Employer sponsored Life and Accidental Death & Dismemberment Insurance
• Voluntary Employee & Spousal Life Insurance
• Voluntary Hospital Indemnity, Short Term Disability, Long Term Disability, Critical Illness and Accident Insurance.
• 60-180-280 & 360 day pay increases for specified positions.
• Paid Time Off-8 paid Holiday's, 1 week PTO in first year of employment with increases based on years of service. Up to 3 personal days per year, pro-rated based on hire date.

Job Requirements

REQUIREMENTS – What you bring

• Previous experience in freight, logistics, or clerical support preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Problem-solving mindset and customer service orientation.