Freight & Customer Service Clerk

AAA Cooper Transportation, Inc.; Janesville (WI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company-mã

Job summary

AAA Cooper Transportation in Janesville, WI is hiring a reliable Customer Service Representative/Terminal Clerk to join the service center team. This role focuses on resolving freight discrepancies and maintaining high service quality for customers and drivers.

You will document issues, support clerical tasks, and help identify trends to improve freight handling. The company offers competitive pay, comprehensive benefits, and opportunities for career growth within a leading transportation

Qualifications

• Previous experience in freight, logistics, or clerical support preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Problem‑solving mindset and customer service orientation.
• Proficient in Microsoft Office and data entry systems.
• High school diploma or equivalent.
• Other duties as assigned.

Responsibilities

• Communicate with customers, drivers, and service center staff to resolve issues.
• Document discrepancies, file reports, and maintain accurate records.
• Assist in identifying trends to improve freight handling practices.
• Support general clerical tasks within the operations team.
• Other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Problem solving

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

AAA Cooper Transportation in Janesville, WI is hiring a reliable Customer Service Representative/Terminal Clerk to join the service center team. This role focuses on resolving freight discrepancies and maintaining high service quality for customers and drivers.

You will document issues, support clerical tasks, and help identify trends to improve freight handling. The company offers competitive pay, comprehensive benefits, and opportunities for career growth within a leading transportation