Freight Claims Analyst – Analysis, Resolution & Trends

A. Duie Pyle, Inc.; West Chester (Chester County); On-site; USD 55,000 - 65,000; Full time

Job summary

A. Duie Pyle, Inc. is seeking a Freight Claims Analyst in West Chester, PA to research and process freight claims, ensuring timely and accurate resolution while coordinating with sales, customer service, and accounting.

The role focuses on analyzing trends, generating daily/weekly/monthly reports, and communicating findings to the operations team. Proficiency in Microsoft Office and strong written communication are essential; training and an equal opportunity environment are highlighted.

Qualifications

• Ability to communicate effectively and professionally via email and written form
• Analyses trends and communicates to operation team along with department leadership
• Work in Microsoft applications and email

Responsibilities

• Enters all freight claims received by the department timely and accurately
• Creates claims folders complete with all documentation and merges PDFs into a single document
• Verifies all essential documents for the claim packet have been received
• Occasionally reviews and analyzes each claim
• Responds to customer emails based on information in the claims file or status of a claim
• Escalates claims to department leadership when necessary
• Analyses trends and communicates to the operation team along with department leadership
• Runs daily/weekly/monthly reports
• Follows up on claims that are on hold or in mitigation status
• Schedules inspections with 3rd party inspection company
• Composes custom declination or pay letters when necessary
• Manages reports through Excel spreadsheets
• Other duties may be assigned

Skills

Effective communication

Trend analysis

Microsoft Office

Job description

A. Duie Pyle, Inc. is seeking a Freight Claims Analyst in West Chester, PA to research and process freight claims, ensuring timely and accurate resolution while coordinating with sales, customer service, and accounting.

The role focuses on analyzing trends, generating daily/weekly/monthly reports, and communicating findings to the operations team. Proficiency in Microsoft Office and strong written communication are essential; training and an equal opportunity environment are highlighted.