Freight Claims Admin

A. Duie Pyle, Inc.; West Chester (Chester County); On-site; USD 55,000 - 65,000; Full time

Job summary

A. Duie Pyle, Inc. is seeking a Freight Claims Analyst in West Chester, PA to research and process freight claims, ensuring timely and accurate resolution while coordinating with sales, customer service, and accounting.

The role focuses on analyzing trends, generating daily/weekly/monthly reports, and communicating findings to the operations team. Proficiency in Microsoft Office and strong written communication are essential; training and an equal opportunity environment are highlighted.

Qualifications

• Ability to communicate effectively and professionally via email and written form
• Analyses trends and communicates to operation team along with department leadership
• Work in Microsoft applications and email

Responsibilities

• Enters all freight claims received by the department timely and accurately
• Creates claims folders complete with all documentation and merges PDFs into a single document
• Verifies all essential documents for the claim packet have been received
• Occasionally reviews and analyzes each claim
• Responds to customer emails based on information in the claims file or status of a claim
• Escalates claims to department leadership when necessary
• Analyses trends and communicates to the operation team along with department leadership
• Runs daily/weekly/monthly reports
• Follows up on claims that are on hold or in mitigation status
• Schedules inspections with 3rd party inspection company
• Composes custom declination or pay letters when necessary
• Manages reports through Excel spreadsheets
• Other duties may be assigned

Skills

Effective communication

Trend analysis

Microsoft Office

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary

The Freight Claims Analyst is responsible for researching and processing freight claims. This includes the timely and accurate resolution of freight claims, communication with the claimant, sales team, customer service, accounting, along with other internal customers and partners. This position will also be responsible for analyzing and reporting trends to properly protect company and serve the customer.

The responsibilities of the position include, but are not limited to:

• Enters all freight claims received by the department timely and accurately
• Create claims folders complete with all documentation and combining individual PDF documents into a single document
• Verifies all essential documents for the claim packet have been received
• Occasionally, thoroughly review and analyze each claim
• Responds to emails from Customers based on information within the claims file or about the status of a claim
• Escalates claims to department leadership when necessary
• Analyzes trends and communicates to operation team along with department leadership
• Run daily/weekly/monthly reports
• Actively follows up on claims that are in hold status or mitigation status
• Schedule inspections with 3rd party inspection company
• When necessary composes custom declination or pay letters
• Manage reports through Excel spreadsheets
• Other duties may be assigned

To be qualified for this position, you must possess the following:

• Ability to communicate effectively and professionally via email and written form
• Analyzes trends and communicates to operation team along with department leadership
• Work in Microsoft applications and email
• For a complete job description, please contact Human Resources

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.