Freight Claims Analyst — Resolution & Trend Insights

A. Duie Pyle, Inc.; Chester (Delaware County); On-site; USD 45,000 - 69,000; Full time

Job summary

A. Duie Pyle, Inc. is seeking a Freight Claims Analyst to research and process freight claims, ensuring timely resolution and accurate documentation.

The role involves communicating with claimants, sales, and customer service, and reporting trends to protect the company and serve customers. Responsibilities include organizing claim packets, verifying documents, following up on holds, and coordinating inspections with third parties.

Qualifications

• Ability to communicate effectively and professionally via email and written form.
• Analyzes trends and communicates to operation team along with department leadership.
• Work in Microsoft applications and email.

Responsibilities

• Enters all freight claims received by the department timely and accurately.
• Creates claims folders complete with all documentation and combines PDFs into a single document.
• Verifies all essential documents for the claim packet have been received.
• Responds to emails from customers based on information within the claims file or status of a claim.
• Escalates claims to department leadership when necessary.
• Analyzes trends and communicates to operation team along with department leadership.
• Schedules inspections with third party inspection company.
• Manages reports through Excel spreadsheets.

Skills

Communication

Trend analysis

Microsoft Office

Tools

Microsoft Excel

Job description

A. Duie Pyle, Inc. is seeking a Freight Claims Analyst to research and process freight claims, ensuring timely resolution and accurate documentation.

The role involves communicating with claimants, sales, and customer service, and reporting trends to protect the company and serve customers. Responsibilities include organizing claim packets, verifying documents, following up on holds, and coordinating inspections with third parties.