Freight Auditor — Hybrid Billing & Audit Specialist

U.S. Bank; Naperville (IL); Hybrid; USD 28,000 - 36,000; Full time

Job summary

U.S. Bank in Naperville, IL is seeking a Freight Auditor to manage the audit of freight bills, verify accuracy against contracted rates, and ensure timely resolution of discrepancies. The role emphasizes accuracy, problem solving, and customer interaction.

The position combines hands-on auditing with supporting customer inquiries, documenting reasons for exceptions, and collaborating with carriers to reach timely settlements. A focus on data accuracy and clear communication is essential.

Qualifications

• High School Diploma or equivalent.
• 3–5 years of customer service experience.
• Experience in a transportation/freight environment with customer billing.

Responsibilities

• Examine and verify freight bills against contracted rates.
• Review audit exceptions and document the reason.
• Resolve disputes between client and carrier per guidelines.
• Provide customer service by answering inquiries and handling requests.
• Complete reports and support administrative tasks.

Skills

Customer service

Microsoft Office

Verbal & written communication

Education

High School Diploma or equivalent

Job description

U.S. Bank in Naperville, IL is seeking a Freight Auditor to manage the audit of freight bills, verify accuracy against contracted rates, and ensure timely resolution of discrepancies. The role emphasizes accuracy, problem solving, and customer interaction.

The position combines hands-on auditing with supporting customer inquiries, documenting reasons for exceptions, and collaborating with carriers to reach timely settlements. A focus on data accuracy and clear communication is essential.