Freight Audit Specialist

Ruan Transportation Management Systems; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ruan Transportation Management Systems is seeking a Freight Audit Associate to work with carriers on invoice accuracy, aging reports, and customer billing on a Monday–Friday schedule. The role requires strong Excel skills and effective communication with carriers and customers.

You will analyze data, resolve disputes, and support pricing insights while coordinating with the EDI team to promote electronic invoicing and maintain timely invoice processing.

Qualifications

• Proficient in Excel for data analysis and reporting.
• Strong communication with carriers and customers.
• Detail-oriented to ensure accurate invoicing and aging reports.

Responsibilities

• Maintain regular communications with carriers to ensure timely receipt of freight bills and documentation.
• Resolve past due amounts and manage aging of invoices (target <60 days).
• Prepare weekly customer bills and monthly accruals per requirements.
• Interpret carrier tariffs to communicate invoice resolutions and pricing insights.
• Coordinate with EDI Support to identify failures and promote electronic invoicing.
• Consult with Operations for accessorial or rate approvals and shipment completions.
• Communicate professionally with customers and carriers via email/phone.
• Create weekly/monthly schedules and adjust with supervisor guidance.
• Perform other duties and special projects as required.

Skills

Excel

Communication

Attention to detail

Tools

EDI systems

Job description

Schedule: Monday - Friday

Hours: 8:00A - 5:00P

Works directly with the carrier to resolve invoice inaccuracies and provide aging reports as scheduled. Provide weekly bills to Managed Transportation customers along with monthly accruals per customer requirements. Utilize high level of Excel knowledge to analyze and compare customer data.

Responsibilities

• Maintain regular and ongoing communications with carriers in order to ensure the timely receipt of all freight bills and supporting documentation, reconciliation and resolve of all past due amounts. Serve as the primary point of contact for all freight rating issues and carrier disputes.
• Manage invoicing exceptions discovered after the automated system audit and manual review by the Freight Audit Associate. Resolve aforementioned exceptions in a timely manner to maintain aging of invoices to less than 60 days from delivery date. Monitor carrier exception resolution via Carrier Audit Report, Carrier Aging Reports or any additional tools.
• Prepare error-free customer bills on a weekly basis in compliance with the agreed upon billing requirements. Respond to ad hoc customer requests for billing information and supporting documents. Ensure billing amounts stay consistent on a weekly basis.
• Interpret carrier tariffs in order to communicate effectively with the carrier for invoice resolution and to recommend potential pricing improvements to management or pricing team by recognizing variance trends.
• Work closely with the EDI Support team to identify potential EDI failures and pursue opportunities to convert carriers to electronic invoicing.
• Frequent communication with Operations team for accessorial or rates approvals as well as shipment completions.
• Communicate professionally with customers and carriers; interacts professionally via email and phone contact.
• Create and maintain weekly and monthly schedule to work independently. Schedule to incorporate all areas that need addressed during each timeframe. Work with supervisor if adjustments need to be made.
• Perform other job-related duties and special projects as required.