Freelance Retail Performance Lead

Fever; New York (NY); On-site; USD 55,000 - 74,000; Full time

Job summary

Fever is seeking a Retail Performance Manager to lead on-site stores during our live events. You will own day-to-day retail operations, drive guest experiences, and maximize revenue through sharp operational standards.

The role demands hands-on leadership during load-in, opening, and ongoing store performance across all Fever retail locations. You will coordinate stock, pricing, and merchandising, ensure POS reliability, and work closely with the Global Team to meet brand standards.

Qualifications

• Experience leading on-site retail operations at events.
• Strong focus on guest experience and revenue optimization.
• Ability to manage stock, pricing, and merchandising under pressure.

Responsibilities

• Oversee the daily running of all onsite retail stores.
• Ensure a smooth, efficient, and commercially optimized guest retail journey.
• Maintain high operational, presentation, cleanliness, and guest-service standards.
• Act as the primary onsite point of contact for retail operations.
• Ensure effective day-to-day use of Square POS devices across all locations.
• Resolve guest concerns, complaints, and retail-related needs professionally and promptly.
• Lead the retail load-in and ensure all areas are fully set up and ready for opening.
• Receive stores and infrastructure from the Production team and prepare all areas for operation.
• Verify fixtures, shelving, lighting, and other infrastructure are installed and fit for purpose.
• Identify and report issues to the onsite team.
• Liaise with Props team for prop installation once ready.
• Stock, merchandizing, labeling, and pricing setup for all locations.
• Test add-on fulfillment processes before opening.
• Ensure bundles are assembled and tracked.

Skills

Retail Operations

Team Leadership

Customer Service

Stock Control

Tools

Square POS

Job description

Fever is seeking a Retail Performance Manager to lead on-site stores during our live events. You will own day-to-day retail operations, drive guest experiences, and maximize revenue through sharp operational standards.

The role demands hands-on leadership during load-in, opening, and ongoing store performance across all Fever retail locations. You will coordinate stock, pricing, and merchandising, ensure POS reliability, and work closely with the Global Team to meet brand standards.