Retail Performance Manager (Freelance)

Fever; New York (NY); On-site; USD 55,000 - 74,000; Full time

Job summary

Fever is seeking a Retail Performance Manager to lead on-site stores during our live events. You will own day-to-day retail operations, drive guest experiences, and maximize revenue through sharp operational standards.

The role demands hands-on leadership during load-in, opening, and ongoing store performance across all Fever retail locations. You will coordinate stock, pricing, and merchandising, ensure POS reliability, and work closely with the Global Team to meet brand standards.

Qualifications

• Experience leading on-site retail operations at events.
• Strong focus on guest experience and revenue optimization.
• Ability to manage stock, pricing, and merchandising under pressure.

Responsibilities

• Oversee the daily running of all onsite retail stores.
• Ensure a smooth, efficient, and commercially optimized guest retail journey.
• Maintain high operational, presentation, cleanliness, and guest-service standards.
• Act as the primary onsite point of contact for retail operations.
• Ensure effective day-to-day use of Square POS devices across all locations.
• Resolve guest concerns, complaints, and retail-related needs professionally and promptly.
• Lead the retail load-in and ensure all areas are fully set up and ready for opening.
• Receive stores and infrastructure from the Production team and prepare all areas for operation.
• Verify fixtures, shelving, lighting, and other infrastructure are installed and fit for purpose.
• Identify and report issues to the onsite team.
• Liaise with Props team for prop installation once ready.
• Stock, merchandizing, labeling, and pricing setup for all locations.
• Test add-on fulfillment processes before opening.
• Ensure bundles are assembled and tracked.

Skills

Retail Operations

Team Leadership

Customer Service

Stock Control

Tools

Square POS

Job description

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. DATES Start: 9/21/2026 End: 1/9/2027 Approximately six days per week and hours are typically 14:00 – 23:30 plus meetings and reporting work. Working from home for the prep period before install. Working onsite for the load in, event run, and strike. PAY RATE $350/day About The Role The Retail Performance Manager reports directly to the Event Manager and Global Retail Lead and is responsible for the day‑to‑day running of all HPFFE retail stores. This role combines retail leadership, commercial performance, and operational execution. The Retail Performance Manager has full ownership of store performance, team management, stock control, Square POS accuracy, add‑on fulfillment operations, and the timely load‑in and load‑out of all retail operations. The Retail Performance Manager will ensure a seamless, high‑quality guest experience while maximizing revenue, maintaining strong operational standards, and following processes established by the Global Team. Duties And Responsibilities Store Operations

• Oversee the daily running of all onsite retail stores.
• Ensure a smooth, efficient, and commercially optimized guest retail journey.
• Maintain high operational, presentation, cleanliness, and guest‑service standards at all times.
• Act as the primary onsite point of contact for retail operations.
• Ensure effective day‑to‑day use of Square POS devices across all retail locations.
• Resolve guest concerns, complaints, and retail‑related needs professionally and promptly.

Load‑In and Pre‑Opening Readiness

• Lead the retail load‑in and ensure all retail areas are fully set up, operationally sound, and ready for opening.
• Receive retail stores and infrastructure from the Production team and prepare all areas for operation.
• Verify that fixtures, shelving, storage, lighting, and other infrastructure are correctly installed, functional, and fit for purpose.
• Identify and promptly report electrical, functionality, safety, or installation issues to the appropriate onsite team.
• Liaise with the Props team to coordinate prop installation once retail areas are fully set up and ready for access.
• Set up and stock all retail areas, including pre‑trail and main store locations, in preparation for trading.
• Work with a Fever Ops team member to ensure all systems and processes are correctly set up in line with Global Team requirements.
• Oversee Back‑of‑House setup to ensure stock is stored safely, logically, and accessibly, with shelving correctly installed and used.
• Oversee storage‑container setup, ensuring shelving correctly installed, containers are clearly labeled, and stock is loaded and stored safely in line with agreed guidelines.
• Implement a clear stock‑control tracking process for each storage container.
• Ensure all products are correctly merchandised, clearly labeled, and priced in accordance with agreed guidelines.
• Set up and test add‑on fulfillment processes before opening.
• Ensure deluxe bundles are assembled, stored, tracked, and tested before opening.
• Complete all required Square POS training and ensure retail staff are trained and ready for opening.
• Conduct a final readiness check before soft launch, with sign‑off from the Global Team.