Freelance - Medical Customer Service Representative - Israel (Hebrew)

Clariness; United States; Remote; USD 28,000 - 55,000; Part time

Benefits offered by this job

Impactful healthcare work

Job summary

Clariness GmbH is seeking a freelance representative to manage clinical trial sites and oversee patient recruitment. This project-based role focuses on engaging with patients by phone, serving as the liaison between patients and doctors, and ensuring smooth communication throughout the screening process.

You will screen patients (no sales) and provide a first-class customer service experience, leveraging your medical background to understand topics while coordinating with healthcare

Qualifications

• Fluent in Hebrew (mother tongue) and English.
• Experience as Nurse, CRA, or in a medical field.
• Experience handling customer inquiries via phone and email (Call Center experience is a plus).
• Good understanding of medical topics relevant to clinical trials.
• Well-organized with clear, confident communication for first-class service.

Responsibilities

• Represent Clariness GmbH as the contact person for patients.
• Screen patients by phone with a focus on customer service (no sales calls).
• Help doctors and patients connect with each other and coordinate communications.

Skills

Hebrew

English

Customer service

Medical knowledge

Phone calls

Organization

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people’s well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Hebrew (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/