Freelance - Medical Customer Service Representative - Latvia (Latvian)

Clariness; United States; A distancia; USD 34.000 - 55.000; Jornada completa

Descripción de la vacante

Clariness GmbH is seeking a freelance representative to manage clinical trial sites and ensure patient recruitment. The role focuses on patient contact via phone and email, screening without sales pressure, and supporting doctors and patients in connecting with one another.

Latvian (native) and English are required, with prior healthcare or CRA experience preferred. The position requires excellent organization, strong communication, and availability across various times, including potential

Formación

• Speak Latvian (mother-tongue) and English.
• Have worked as a Nurse, CRA, or in the medical field.
• Experience in handling customers’ requests via phone and email; call center experience preferred.
• Be well-organized and a confident communicator with the desire to provide first-class service to customers.
• Able to work morning, noon, afternoon, and possibly evening shifts.

Responsabilidades

• Represent the company as the contact person for patients.
• Screen patients (no sales calls, pure customer service).
• Help doctors and patients connect with each other as part of a team.

Conocimientos

Customer service

Phone communication

Organizational skills

Communication skills

Latvian language

Educación

Healthcare experience (Nurse/CRA)

Herramientas

Descripción del empleo

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people’s well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Latvian (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Have we sparked your interest?

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/