Freelance - Medical Customer Service Representative - Malaysia (Malay)

Clariness; United States; Remote; USD 30,000 - 60,000; Full time

Job summary

Clariness GmbH is seeking a freelance project-based representative to manage clinical trial sites and ensure patient recruitment.

You will be the main contact for patients, screen participants by phone, and facilitate connections between doctors and patients to support trial enrollment, with emphasis on service quality and timely communication.

Qualifications

• Fluent in Malay and English to communicate with patients.
• Background in nursing or clinical trial work is preferred.
• Experience handling customer requests via phone and email.

Responsibilities

• Represent the company as the contact person for patients.
• Screen patients over the phone with a strict screener, no sales.
• Help doctors and patients connect and coordinate for trials.

Skills

Malay

English

Nurse experience

Patient recruitment

Customer service

Education

Nursing degree

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people’s well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Malay (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Have we sparked your interest?

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/