Fraud Support Associate I

FIS; Brown Deer (WI); On-site; USD 19,900 - 28,343; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Competitive hourly pay

Job summary

FIS is seeking a Customer Service professional to handle banking inquiries by phone, focusing on verifying activity on credit, debit, and prepaid accounts. The role emphasizes quality metrics and team collaboration.

Training starts soon, with an 8 AM–4:45 PM CST schedule for four weeks, followed by a fixed eight-hour shift with non-consecutive off days. Onsite three days weekly, located at our Wisconsin site.

Qualifications

• 2 years of customer service experience
• Prior call center experience, banking experience is preferred
• Outstanding customer service skills (verbal and written)
• Excellent computer navigation and operation skills
• Ability to work independently and in a team environment

Responsibilities

• Answer and resolve consumer inquiries mainly by phone regarding banking activities
• Verify activity on credit, debit, and prepaid accounts
• Meet standards regarding quality, schedule adherence and other training metrics
• Potentially mentor less experienced associates after mastering role skills
• Receive calls to verify activity on Credit, Debit and Prepaid cards
• Stay up-to-date on changing fraud trends
• Participate in department initiatives to improve efficiencies

Skills

Customer service

Call center experience

Banking experience

Education

High school diploma or GED

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Job Description

This is an evergreen/pipeline posting. We accept expressions of interest on a rolling basis and reach out as the need arises.

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the Role:

As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.

About the team:

The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff the group includes 30+ associates across four FIS sites that are well trained with a desire to provide superior customer service. This team is focused on crafting an incredible customer service experience for our client's consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family! At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.

What you will be doing:

• Training will start on Monday, June 29th
• You will be working onsite 3 days a week
• Training will be 8 AM - 4:45 PM CST/9 AM - 5:45 PM EST for four (4) weeks
• Your work schedule will be an eight (8) hour shift between 7am-midnight; non-consecutive off days
• Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers.
• Participate in department initiatives to improve efficiencies.
• Stay up-to-date on changing fraud trends.

What you will need:

• High school diploma or GED
• 2 years of customer service experience
• Prior call center experience, banking experience is preferred
• Outstanding customer service skills (verbal and written) that foster customer satisfaction
• Excellent computer navigation and operation skills
• Ability to work independently and in a team environment

At FIS, we are as committed to growing our employees' careers as our own business. We offer:

• Pay for this role is $17.51/hr
• Attractive benefits including medical, dental, and vision coverage
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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