Professional Services Engineer Sr Lead

FIS; Jacksonville (FL); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

FIS is seeking a seasoned professional to support the Deposits team, handling incident resolution, development and support of critical applications, and robust client communication. The role emphasizes leadership in directing development efforts, mentoring teammates, and guiding project reviews to ensure stability of the deposit platform.

The team collaborates across functions and locations to deliver client-driven enhancements while maintaining production support and quality deliverables, with

Qualifications

• Clear, calm, and professional communication during high-pressure situations.
• Balancing urgent issues with strategic initiatives and client commitments.
• Leadership - Directing application development for efficiency.
• Experience - Strong COBOL.
• Experience - Solid Systematics applications knowledge.
• Experience - Architectural background.
• Required work hours: Mon - Fri | 8 - 5pm (EST)
• Overtime / Weekends required: Occasionally in support of production or project issues.

Responsibilities

• Incident Resolution Support
• Application Development and Support
• Client Relationship and Communication
• Project Review and Guidance
• Mentoring and Training

Skills

Calm under pressure

Clear communication

Leadership

Cobol experience

Systematics knowledge

Architectural background

Tools

EasyTrieve

REXX

API

Job description

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Job Description

About FIS

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The FIS Deposits team is comprised of seven programmers, three Operations Analysts, and three Business Analysts, with additional support provided by a team of ten programmers based in India.

The team is responsible for supporting TD Bank's Systematics Deposit applications, including IM, ST, SC, EA, IT, and ATE. Their responsibilities encompass both production application support and the delivery of client-driven enhancements and projects. The team manages change requests through all phases of the project lifecycle, from initial requirements gathering and analysis through design, development, testing, implementation, and post-production support, ensuring stability, reliability, and continuous improvement of the deposit platform.

What you will be doing

• Incident Resolution Support
• Application Development and Support
• Client Relationship and Communication
• Project Review and Guidance
• Mentoring and Training

What you bring

• Clear, calm, and professional communication during high-pressure situations.
• Balancing urgent issues with strategic initiatives and client commitments.
• Leadership - Directing application development for efficiency.
• Experience - Strong COBOL.
• Experience - Solid Systematics applications knowledge.
• Experience - Architectural background.
• Required work hours: Mon - Fri | 8 - 5pm (EST)
• Overtime / Weekends required: Occasionally in support of production or project issues.

Bonus if you have

• EasyTrieve
• REXX
• API

What we offer you

• A voice in the future of fintech.
• Always-on learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees or any other part of our company.

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