Fraud Specialist I — Customer Care & Risk

JP Morgan Chase; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

JPMorganChase is seeking a Fraud Specialist I in Columbus, OH to serve as the first point of contact for clients, delivering exceptional customer service and handling inbound calls for various financial products.

You'll thrive in a fast-paced call center, building strong relationships and solving problems within a structured framework, with routine tasks and supervisor referrals for non-standard issues.

Qualifications

• 1+ year of phone or in-person customer service.
• Ability to handle multiple systems and multitask.
• Strong communication and active listening.
• Proven ability to learn products and processes quickly.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Handles a high volume of inbound calls delivering product support.
• Interprets customer needs and offers innovative solutions.
• Navigates multiple computer systems efficiently.
• Works independently and with teammates to meet goals.
• Follows regulatory and departmental procedures with accuracy.
• Owns each interaction with empathy and respect.

Skills

Communication

Customer service

Multitasking

Empathy

Problem solving

Education

High School Diploma or GED

Job description

JPMorganChase is seeking a Fraud Specialist I in Columbus, OH to serve as the first point of contact for clients, delivering exceptional customer service and handling inbound calls for various financial products.

You'll thrive in a fast-paced call center, building strong relationships and solving problems within a structured framework, with routine tasks and supervisor referrals for non-standard issues.