Fraud Risk Operations Specialist

WesBanco Bank Inc.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

WesBanco Bank Inc. is seeking an Operations Fraud Specialist to review mobile, remote deposit capture, ATM and branch deposits for potential fraud and to monitor Zelle and external transfers in Digital Banking applications.

The role includes training team members, developing operational plans, and driving efficiency through automation and policy updates. Strong communication and cross-team collaboration are essential.

Qualifications

• Proven ability to train and guide team members on workload management.
• Develop and implement operational plans, policies, procedures to improve scalability, automation and efficiency.
• Collaborate with peers and leaders; recommend changes to gain efficiency.
• Build strong relationships to ensure collaboration and effective communication."],
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Responsibilities

• Assist with training and guidance to team members on workload.
• Develop and implement operational plans, policies, procedures and goals to improve scalability, automation and efficiency.
• Collaborate with peers and leaders; recommend efficiency changes.
• Build relationships to ensure collaboration and effective communication.
• Maintain repository of procedures and job aids; keep information current.
• Promote effective use of technology within functional areas.
• Operate within customer service level expectations and vendor timelines.
• Process affidavits for fraud and provisional credits to customers' accounts.
• Review deposits and check items for potential fraud using Direct Link Risk Review; approve or decline items.
• Serve as first line fraud reviewer for In Clearing items; escalate with Fraud team as needed.
• Review fraud claims from other financial institutions.
• Monitor Digital Banking transactions for fraud (Zelle, External Transfers, Transaction Monitoring).

Skills

Fraud awareness

Training

Process improvement

Team collaboration

Documentation

Technology usage

Customer service

Regulatory compliance

Banking software

Education

High School Diploma

Associate's Degree preferred

Tools

Direct Link Risk Review

Job description

WesBanco Bank Inc. is seeking an Operations Fraud Specialist to review mobile, remote deposit capture, ATM and branch deposits for potential fraud and to monitor Zelle and external transfers in Digital Banking applications.

The role includes training team members, developing operational plans, and driving efficiency through automation and policy updates. Strong communication and cross-team collaboration are essential.