Operations Fraud Specialist - Operations Shared Services

wesbancocareers; Bowie (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

PTO 17 days

STD 5 days

11 paid holidays

Health benefits

401(k) with match

Job summary

WesBanco is seeking an Operations Fraud Specialist to review deposits, RDC and ATM items for fraud, and monitor Digital Banking transactions for suspicious activity. The role includes training, testing, and implementing process changes to improve efficiency and accuracy.

The candidate will perform first line fraud reviews, escalate as needed, and help maintain procedures while supporting branch and Fraud teams. A background in banking and customer service is helpful.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• Minimum of two years of banking experience, preferably in operations.

Responsibilities

• Train and guide team members on workload understanding and processing.
• Develop and implement operational plans, policies, procedures, and goals for scalability and efficiency.
• Collaborate with peers and leaders to recommend changes for efficiency.
• Foster relationships to ensure collaboration and effective communication.
• Maintain documentation for procedures and systems; pursue improvements.
• Drive use of technology within functional areas.
• Review deposits for potential fraud via Direct Link Risk Review; approve/decline accordingly.
• Monitor Digital Banking transactions (Zelle, External Transfers) for fraud.

Skills

Training

Operational planning

Collaboration

Communication skills

Prioritization

Multitasking

Team player

Microsoft Office

Banking software

Education

High School Diploma / GED

Associate's Degree preferred

Tools

Direct Link Risk Review

Job description

SUMMARY:

Responsible for reviewing mobile, remote deposit capture, ATM and branch deposits as well as In Clearing check items for potential fraud, requesting holds and approval or rejections as necessary. The Operations Fraud Specialist is also responsible to review Zelle, External Transfers, and transaction monitoring within our Digital Banking applications for suspected fraud. The Operations Fraud Specialist would also be a key resource in training, testing and implementation of process and procedure changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists with training and guidance to team members with respect to understanding, processing and managing the workload.
• Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
• Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.
• Fosters strong relationships with leaders and peers to ensure collaboration and effective communication within the team.
• Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.
• Assists in driving the effective use of technology within functional areas.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined accurately.
• Makes recommendations to leadership about possible changes to processing that will enhance the process.
• Processes affidavits for fraud, including processing of provisional credits to customers’ accounts and sending letters to other financial institutions to request funds.
• Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approve or decline items accordingly.
• Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is required.
• Reviews and process fraud claims received from other financial institutions.
• Monitors Digital Banking application transactions for fraud, including but not limited to Zelle, External Transfers and Transaction Monitoring.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.

Ability to interact effectively within the team and with the customers they service.

Demonstrated ability to manage priorities and meet critical deadlines as defined.

Strong organizational and prioritization skills.

Ability to multitask and work under pressure.

Team player with a positive outlook.

Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.

Ability to learn various Banking Software programs.

ADDITIONAL INFORMATION:

The wage range for the Operations Fraud Specialist position is $20.00 - $23.00 per hour and eligible for approved overtime. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays, and 1 float holiday.

• medical
• dental
• vision
• Health Care Flexible Spending
• Dependent Care Flexible Spending
• Transportation Fringe Benefit Plan
• Group Life
• Long Term Disability
• Optional Life
• access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies
• and other ancillary benefit products
• WesBanco also offers 401(k) with employee match.

High School Diploma or General Education Degree (GED) required.

Associate's Degree in preferred.

Minimum of two years of banking experience, preferably in operations, required.