Fraud Operations Specialist: Digital Banking & Deposits

wesbancocareers; Bowie (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

PTO 17 days

STD 5 days

11 paid holidays

Health benefits

401(k) with match

Job summary

WesBanco is seeking an Operations Fraud Specialist to review deposits, RDC and ATM items for fraud, and monitor Digital Banking transactions for suspicious activity. The role includes training, testing, and implementing process changes to improve efficiency and accuracy.

The candidate will perform first line fraud reviews, escalate as needed, and help maintain procedures while supporting branch and Fraud teams. A background in banking and customer service is helpful.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• Minimum of two years of banking experience, preferably in operations.

Responsibilities

• Train and guide team members on workload understanding and processing.
• Develop and implement operational plans, policies, procedures, and goals for scalability and efficiency.
• Collaborate with peers and leaders to recommend changes for efficiency.
• Foster relationships to ensure collaboration and effective communication.
• Maintain documentation for procedures and systems; pursue improvements.
• Drive use of technology within functional areas.
• Review deposits for potential fraud via Direct Link Risk Review; approve/decline accordingly.
• Monitor Digital Banking transactions (Zelle, External Transfers) for fraud.

Skills

Training

Operational planning

Collaboration

Communication skills

Prioritization

Multitasking

Team player

Microsoft Office

Banking software

Education

High School Diploma / GED

Associate's Degree preferred

Tools

Direct Link Risk Review

Job description

WesBanco is seeking an Operations Fraud Specialist to review deposits, RDC and ATM items for fraud, and monitor Digital Banking transactions for suspicious activity. The role includes training, testing, and implementing process changes to improve efficiency and accuracy.

The candidate will perform first line fraud reviews, escalate as needed, and help maintain procedures while supporting branch and Fraud teams. A background in banking and customer service is helpful.