Financial Contact Center Specialist

Motion Recruitment; Plano (TX); On-site; USD 34,440 - 39,950; Full time

Job summary

A financial technology company in Plano, Texas seeks a full-time Associate to manage inbound calls and resolve fraud concerns for payment processing merchants. Candidates should have over 2 years of contact center experience and a finance background. Strong analytical and customer service skills are vital. The role involves analyzing financial data and collaborating with teams to enhance processes.

Qualifications

• 2+ years of recent contact center or call center experience.
• 2+ years of recent experience in finance-related fields.
• Strong skills in customer service and de-escalation.

Responsibilities

• Handle 20+ inbound calls daily regarding fraud questions.
• Analyze financial data to detect fraud and mitigate risk.
• Review merchant cases to release funds and manage disputes.

Skills

Customer service skills

De-escalation skills

Analytical skills

Attention to detail

Tools

LexisNexis

Excel

Outlook

Job description

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This range is provided by Motion Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $29.00/hr

Work Schedule

• This team provides 24/7 phone support.
• Must be open to any shift (days, swing, or overnight).
• Must be open to weekends and most holidays.

Training Schedule

• Training: 4–6 weeks (first 2 weeks fully onsite, then hybrid). Hours: 8am–5pm for training.

Our client is a global financial technology company that offers business and financial management solutions for SMBs, financial institutions, consumers and accounting professionals.

Join our growing team supporting payment processing merchants. In this role, you’ll manage inbound calls, resolve escalated financial and fraud concerns. You’ll analyze financial data, detect fraud and risk patterns, and collaborate with cross-functional teams to improve processes.

What You’ll Do

• Handle 20+ inbound calls daily, addressing risk & fraud questions for our payment processing merchants
• Analyze customer information, financial transactions, and patterns to detect fraud and mitigate risk.
• Review merchant cases to release funds, collect balances, and support chargeback disputes.

Must have Experience

• 2+ years of recent contact center or call center experience
• 2+ years of recent experience in finance (banking, collections, lending, finance, or the financial/accounting)
• Strong customer service and de-escalation skills.
• Ability to navigate multiple software applications including LexisNexis, Excel, and Outlook.
• Excellent analytical skills, attention to detail, and ability to prioritize under deadlines.
• Strong ethics, integrity, and adaptability to new technologies.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance