Fraud Risk Specialist - Fast-Paced Call Center

Teleperformance; Brownsville (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Teleperformance in Brownsville, Texas is seeking a Risk Specialist to join the on-site contact center team. You will handle risk and fraud inquiries, review cases, and work to resolve issues with a strong emphasis on customer service and accuracy.

The role requires 2+ years in risk or fraud, exceptional problem-solving, and the ability to meet SLAs. You will collaborate with multiple teams and use G-Suite and CRM tools daily.

Qualifications

• 2+ years of risk management or fraud experience in financial or call center environments.
• Strong customer service mindset and empathy.
• Proven ability to deescalate customers and resolve difficult issues.
• Ability to meet SLAs and performance metrics.
• Excellent analytical and problem-solving skills.
• Experience navigating multiple systems and tools.

Responsibilities

• Complete 20+ inbound calls daily addressing risk and fraud questions for merchants.
• Review merchant cases to release funds and handle chargeback disputes.
• Provide world-class customer service with empathy during escalations.
• Analyze customer data to identify fraud patterns and risk trends.
• Document processes and maintain detailed records of all transactions.
• Collaborate with cross-functional teams to resolve issues.
• Stay updated on industry trends to identify new fraud patterns.

Skills

Risk management

Customer service

De-escalation

Time management

Analytical thinking

Prioritization

Collaboration

G-Suite

Communication

Integrity

Education

Bachelor's degree in finance

Tools

G-Suite

CRM systems

Job description

Teleperformance in Brownsville, Texas is seeking a Risk Specialist to join the on-site contact center team. You will handle risk and fraud inquiries, review cases, and work to resolve issues with a strong emphasis on customer service and accuracy.

The role requires 2+ years in risk or fraud, exceptional problem-solving, and the ability to meet SLAs. You will collaborate with multiple teams and use G-Suite and CRM tools daily.