Risk Analyst

AMISEQ; Frisco (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

AMISEQ in Frisco, TX seeks professionals for a contact center role focused on risk-based financial and fraud questions. You will handle high-volume inbound calls, review merchant cases, and assist with chargebacks while delivering empathetic, world-class service.

Candidates should bring 2+ years in risk management or related call center work, a strong customer-service mindset, and the ability to deescalate difficult situations. A finance or risk-related bachelor’s degree is a plus.

Qualifications

• 2+ years of risk management or financial/call center experience.
• Strong understanding of customer service and empathy.
• Proven ability to deescalate customers and handle difficult situations.
• Strong work ethic and efficiency via inbound phone queues.
• Ability to prioritize tasks to meet SLAs and performance metrics.

Responsibilities

• Handle 20+ inbound calls daily, resolving complex risk-based financial & fraud questions.
• Review merchant cases to release funds held for fraud and financial concerns, collect balances, and assist with chargeback disputes.
• Provide world-class customer service with empathy during escalated issues.
• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns.
• Analyze financial data to detect irregularities in billing trends, relationships, and regulatory procedures.
• Follow standard operating procedures to mitigate risk.

Skills

Customer service

Empathy

Deescalation

Call center operations

Risk analysis

Education

Bachelor's degree in finance, risk management, accounting or related field

Job description

Contact center setting for these roles. Direct customer contact will be a vital part of this role.

• Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants
• Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes.
• Provide world-class customer service through empathy during complex and escalated customer issues
• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
• Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
• Understand standard operating procedures and operate within the established guidelines to mitigate risk

Experience Required:

• 2+ years of relevant experience in risk management and/or financial or related call center work experience
• Strong understanding of customer service and customer empathy
• Proven ability to deescalate customers and effectively handle difficult situations
• Strong work ethic and efficiency skills via inbound phone queues
• Ability to prioritize tasks to meet SLAs and other performance metrics

Education: A bachelor's degree in finance, risk management, accounting or related field a plus