Fraud Response Specialist - Contact Center

Regions Bank; Birmingham (AL); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Contact Center Fraud Representative to respond to customers’ inquiries or complaints regarding fraud. The role supports resolving fraud issues with careful adherence to bank policies and established procedures.

Responsibilities include handling fraud-related calls, guiding customers through resolution steps, and coordinating with other departments while maintaining quality and accuracy in communications.

Qualifications

• High School Diploma or GED required.
• Ability to observe on-screen text and images accurately.
• Ability to detect verbal information and communicate clearly using headset or speaker.
• Ability to operate keyboard and mouse for on-screen selections.
• Ability to work at a computer for extended periods.

Responsibilities

• Answers calls from customers that are fraud related.
• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies.
• Coordinates problem resolution with appropriate departments.
• Informs customers of standard procedures or resolution of problem.
• Works with either close supervision or under clearly defined procedures.

Skills

Fraud knowledge

Customer service

Call center experience

Verbal communication

Multi-tasking

Time management

Education

High School Diploma or GED

Job description

Regions Bank is seeking a Contact Center Fraud Representative to respond to customers’ inquiries or complaints regarding fraud. The role supports resolving fraud issues with careful adherence to bank policies and established procedures.

Responsibilities include handling fraud-related calls, guiding customers through resolution steps, and coordinating with other departments while maintaining quality and accuracy in communications.