Fraud Contact Center Agent – Remote Weekend Shifts

Regions Financial Corporation; Hoover (AL); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Financial Corporation in Hoover, AL, is seeking a Contact Center Fraud Representative to handle fraud-related inquiries from customers. You will determine resolution methods, coordinate with departments, and inform customers of solutions while following established policies.

Ideal candidates have basic computer skills, strong communication, and a background in customer service or banking. The role includes standard shifts with some remote weekend work and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Ability to observe on-screen text and images accurately.
• Ability to communicate verbally using headset or speakers.
• Keyboard and mouse operation for on-screen selections.
• Work at a computer for extended periods.

Responsibilities

• Answers calls from customers that are fraud related.
• Determines methods to resolve problems while ensuring customer satisfaction.
• Coordinates problem resolution with appropriate departments.
• Informs customers of procedures or resolution status.
• Works under supervision or defined procedures.

Skills

Customer service

Communication skills

Policy adherence

Multi-tasking

Problem solving

Basic computer skills

Banking knowledge

Fraud knowledge

Verbal communication

Written communication

Time management

Education

High School Diploma or GED

Job description

Regions Financial Corporation in Hoover, AL, is seeking a Contact Center Fraud Representative to handle fraud-related inquiries from customers. You will determine resolution methods, coordinate with departments, and inform customers of solutions while following established policies.

Ideal candidates have basic computer skills, strong communication, and a background in customer service or banking. The role includes standard shifts with some remote weekend work and a comprehensive benefits package.