Fraud Alert Response Specialist - Call Center

Genpact; United States; On-site; USD 40,000 - 56,000; Full time

Job summary

Genpact in the United States is seeking a Fraud Alert Management Call Center Agent to handle inbound and outbound calls related to fraud prevention, account security, and risk mitigation. You will protect customers and financial institutions while delivering a positive service experience.

In a fast-paced, tech-driven environment, you will monitor transactions, investigate suspicious activity, collaborate with teams, and generate actionable reports to guide management decisions.

Qualifications

• High School Diploma or equivalent required.
• Relevant experience in customer service, contact center, banking, fraud prevention or risk operations.
• Ability to work flexible schedules, including weekends, holidays, and rotational shifts.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Proficient with Microsoft Office and computer-based systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and as part of a team.
• Commitment to confidentiality and handling sensitive information.

Responsibilities

• Monitor and analyze financial transactions for signs of fraud.
• Conduct investigations into suspicious activity and coordinate with relevant departments for resolution.
• Develop and implement fraud prevention strategies and tools to mitigate risks.
• Generate reports on fraud trends, patterns, and recommended actions for management review.
• Stay updated on fraud trends, technologies, and regulatory requirements.

Skills

Verbal communication

Written communication

Customer service

Analytical thinking

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Genpact in the United States is seeking a Fraud Alert Management Call Center Agent to handle inbound and outbound calls related to fraud prevention, account security, and risk mitigation. You will protect customers and financial institutions while delivering a positive service experience.

In a fast-paced, tech-driven environment, you will monitor transactions, investigate suspicious activity, collaborate with teams, and generate actionable reports to guide management decisions.