Fraud Operations Specialist — Protect Customers & Prevent Losses

Blue-Sky-Bank; Tulsa (OK); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid time off (3 weeks accrual)

401(k) with employer matching

Medical, dental, and vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Dependent Care FSA

Disability and life/AD&D insurance

Optional voluntary life/AD&D

Job summary

Blue Sky Bank is seeking a Fraud Operations Specialist to identify, investigate, and mitigate fraud across customer accounts and transactions. You will monitor fraud alerts, conduct investigations, and collaborate with internal teams to protect customers and minimize losses.

The role requires 2-5 years in banking, strong analytical skills, attention to detail, and excellent communication. This position supports timely, compliant fraud prevention within bank policies and regulatory requirements.

Qualifications

• High School Diploma or GED required.
• 2-5 years of banking or related financial services experience.
• Knowledge of banking operations, practices, and principles.
• Understanding of fraud prevention, detection, and dispute resolution processes.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and report all fraud activity across customer accounts and transactions.
• Investigate fraudulent activity to minimize loss and inconvenience.
• Educate staff to identify and respond to potential fraud.
• Complete required forms and regulatory documentation accurately.
• Process Regulation E tasks and review related reports and alerts.
• Review Verafin alerts and Large Item reports for suspicious activity.

Skills

Fraud detection

Investigations

Analytical thinking

Attention to detail

Communication skills

Time management

Team collaboration

Regulatory knowledge

Education

High School Diploma or GED

Tools

Verafin

CAMS alerts

Chargeback processing

Fraud monitoring systems

Microsoft Office

Job description

Blue Sky Bank is seeking a Fraud Operations Specialist to identify, investigate, and mitigate fraud across customer accounts and transactions. You will monitor fraud alerts, conduct investigations, and collaborate with internal teams to protect customers and minimize losses.

The role requires 2-5 years in banking, strong analytical skills, attention to detail, and excellent communication. This position supports timely, compliant fraud prevention within bank policies and regulatory requirements.